Maybe it’s just my particular local Post Office, the post service till accepts Monzo but the coexist stationary till doesn’t accept Monzo.
That’s interesting - I’ve never considered Monzo to have hidden fees. Compared to most high street banks which have fees for rejected payments, bounced cheques, unauthorised overdrafts etc, Monzo has (to me) seemed remarkably clear. 50p/day overdraft (opt in), foreign ATM withdrawal fee (over a certain amount) and £1 to pay in cash. Admirably simple to understand in my view. You might disagree with the level these fees are set at, but I’m struggling with “hidden” here.
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It’s worth reporting this to Monzo, because there’s no reason the card shouldn’t work in the ‘shop’ till. Sounds like a merchant issue, as they should accept any Mastercard.
I disagree, there is a correct answer. And that’s to remove the fee.
Don’t get me wrong, I’m fine with the fee (it’s the limits I dislike), but people expect to be able to deposit money without a fee because that’s what all banks do (even some fintech ones!).
If they want Monzo to really be a mainstream large bank, they will need to be fee free in the long term.
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If that’s your view, I have no problem with it. All we can do (as non staff) is throw our own opinions into stuff like this. I’m not so hard over on any particular direction and am happy to let the company make the bed they then have to lie on.
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This is the key bit to me.
This is the first release of a new feature. It’s been seen that Monzo follow a MVP approach, iterating and expanding on things they put out.
Yes it might not be exactly right today, but it is better than it was yesterday.
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Tried to use this today. Cashier was superviser of the store, took my card but couldn’t get it to go through on the paypoint machine. Took me to the post office in store and couldn’t get it to work there either. Neither of us really had a clue.
Given the cash to my partner to pay into traditional bank!
Did the cashier swipe or insert your card? Only swiping works.
Sounds like the cashier didn’t know what they were doing…
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To be fair it’s not instinctive to swipe the card not insert it for chip and PIN.
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Suppose that depends on what era you’re from!
But since this is how PayPoint works they should know this. I can’t believe why people get these PayPoint terminals in the first place but have no idea how to even use them.
PayPoint should be cracking down on this as it’s damaging their brand by delivering a bad experience to their users.
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Ah my bad. I’ve never used PayPoint so I would have no idea about that. Is that for any card payment then? Even if you’re paying for say electricity? Seems odd!
I believe electricity and other stored-value cards use a chip since they do crypto. Given that Monzo’s balance is online, they only need the card number which can be obtained from the magstripe (or typed in?) without having to install any additional software on the chip.
So the chip doesn’t have information that the PayPoint needs? Interesting.
Is it clear to the Monzo user that this needs to be done? Might be worth it for the short term until the retailers become accustomed to it.
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So the chip doesn’t have information that the PayPoint needs? Interesting.
Presumably the chip has the information but not in a format PayPoint expects. If the card number is indeed what’s needed then it can be obtained from the chip using standard EMV commands, which PayPoint could implement on their side (presumably they have remote software update functionality on their terminals).
Is it clear to the Monzo user that this needs to be done?
I think the app explicitly tells the card needs to be swiped. However I do not think it should be the user’s responsibility to know this. It should be the PayPoint operator’s. They have the machine, they should know how to use it.
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My electric is swipe and tv license was before I switched to direct debit. Rent cards are also swipe
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Well yes it shouldn’t be the user but at the end of the day for the short term it might just have to be. It’s easier for a customer to say “You need to swipe” until they do it instinctively.
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You shouldn’t be expected to, but people running a shop advertising Paypoint…
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Right. But the reality is what it is. For now, it might take the first few to tell them for it to get going. What should happen and what is going to have to happen can be different.
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