Wise (ex Transferwise) terrible customer service - alternatives?

I see Monzo still recommends Transferwise. I get paid by my US employer and have been using Wise to receive payments then forward them to Monzo but I had an issue recently and the customer service was so terrible that I am moving away from Wise once this situation has settled.

My UK colleagues also use Revolut, but I am a little weary of them because of their pseudo crypto wallets.

Is there any plan to allow international payments?

And other recommendations for receiving funds in USD?

Open a Starling/other bank account.

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Wise are probably the cheapest, but there are others listed here;

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It was just the way they handle it, it all seemed a bit sketchy, but yeah the other issues then compound that.

My colleagues just use it to get USD and ship it straight to GBP though, and it’s cheaper than Wise - one small monthly fee to remove all transfer fees, usually ends up being a fraction of what I pay with Wise.

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Is it possible you just had a series of unfortunate events with customer service? I transact thousands through them each month and customer service has always been top quality (although rarely needed).

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I never normally need to use customer service, that’s how it should be right? But the one time I do, and fairly urgently, they’re too busy. Just kills trust.