In terms of us not being a young, sprightly upstart… I feel the same. We aren’t. When I started almost 18 months ago we had 40 or so employees and a tiny office, and I got the chance to meet and get to know the vast majority of my colleagues over the first few months, even as a remote worker who only went in to the office every now and then! Now we have 300 employees, there’s entire teams I’ve never even met, and it’s harder to find the point person for specific information that I’m trying to find out. So we have to work on that internally in that sense, and we have to work on our communication both internally and externally to keep the community happy and engaged, which is something I’ve been spending time on - the Community Q&A’s being just one of those ideas to keep the wider community in the loop of what we’re working on
So I sympathise from multiple viewpoints, but the reality of the situation is that yeah… we aren’t a rocketing startup that can continue the initial pace we set. However, we’re a “proper company” now, which is a position that most startups never get to, and so priorities change. We have to start looking at reducing costs and starting to be profitable, because you can’t keep burning through VC cash if you want to survive. It’s why we had to make the tough decision to completely pause a lot of things that fall into being “feature requests”, customer-facing things, because of our change in infrastructure and the massive amount of engineering work that required.
We’re super excited that we announced the end of prepaid today. Once that’s a thing of the past, with the additional power it frees up, I believe we can increase the pace again and start hitting all of these things.
With regards to your point about basic features and important things - If I’ve learned one thing, it’s that nobody can agree on what’s important and what isn’t! For me - for example - I haven’t had to pay in cash into a bank account in at least 5 years. Maybe more. Not to say it’s not a feature worth pursuing - just that for some people it will be more important than others, and you can say the same thing about almost every feature request.
TL:DR - Company growth is hard, both internally and externally. We have a vision that we’re trying to achieve that isn’t an easy one, and a lot of challenges will come along the way, some of which we’ll foresee and some that we won’t! But as long as we’re transparent and open along the way, we’ll be fine