I spent a few weeks away from this forum, and the one big takeaway I learned from that is that unless you are in the forum regularly you don’t really know what is going on with the app/features.
Monzo send a few emails here and there, and I know there is a blog but the RSS feed for that is dead.
Today I see that Tom has mentioned Pots sorting order ‘coming soon’ on his own Twitter account…
Given there is one place every customer uses, why aren’t these things pushed to the app in some form or another (revive the old inbox and pop it in the ‘help’ tab?).
Or give us one place to go to get all of the app updates at least. Right now it’s very hit or miss. I was a Plus customer but it was only on coming back to the forum I hear that Plus is ‘shelved’? That is not a good experience (although given I didn’t know, maybe it’s an ok experience?).
I like that Monzo is transparent and shares a lot of information here but stepping outside of this bubble and it is clear it needs better coordination and dissemination.