What's the next Monzo?

[Revels]

Maybe Monzo isn’t for you anymore.

What happend to the customer service?

I know we are in the midst of a pandemic but am I the only one who thinks Monzo’s customer service has gone right down the pan in recent months? It used to be that you could get in touch with a real human in the event something went wrong or you needed help but now all I get is redirects to FAQs. This was one of the main reasons I enjoyed joining Monzo years ago. The customer service was so great it made you forget there were no high street branches in case you needed help, now If something aris…