What would make Monzo the perfect banking experience?

[SouthseaOne (Michael)]

Please discuss the merits of joint accounts over here:

Merits and mechanics of a joint account

I think it’s a distraction and they should ditch it completely. Sorry @davidwalton They can leverage other features with greater coherence that could provide the same functionality without the disparity and fragmentation, streamlining things. I think it gets left behind, because the joint account paradigm just doesn’t mesh with how Mono approach problems. And to cater for that, they’d have to build things twice, design them differently, and maintain them separately. It’s a lot of wo…

[Peter_G]

@Sachaz

Cash back on transactions is just giving money away in a regulated interchange environment

@Revels

Cash back etc I don’t see Monzo offering while they aren’t making a profit.

I’m not sure that folk are being big picture enough here. It’s basic economics: if some cashback leads to greater revenues overall, and still a profit cut on those greater revenues, then it is economically rational for the business. It’s a route to grow profits, not a free money free for all.

@Sachaz

As for getting rid of User Research, ha, do me a favour, it’s super useful, helps you build good product, and stops you just building for your noisest users on a forum

No one suggested getting rid of user research. Go back and read what I said!

[gt94sss2]

Cheque imaging and the ability to use Post Offices for cash/cheques

[gallifreyangirl]

The only thing I would like is images on payees and better merchant images that get processed.

[Peter_G]

On Post Offices, would free PayPoint be acceptable? What if it was also chargeable at the Post Office?

[aCCount]

PayPoint doesn’t work well enough. I’d accept a post office charge.

[gt94sss2]

I would want free access at Post Offices as per other banks.

Free PayPoint might be an alternative but this would be inferior in my view to Post Offices as I don’t believe you can pay in cheques and the current lack of knowledge PayPoint staff have to deal with cash deposits.

[Revels]

Starling charge for the post office now don’t they? Over and above certain amounts?

[Peter_G]

@gt94sss2

I don’t believe you can pay in cheques and the current lack of knowledge PayPoint staff have to deal with cash deposits.

Which banks can you pay in cheques at the Post Office? I don’t think you can with Starling?

I take the point about lack of knowledge, though. (Go to the Co-Op - it also prevents retailers losing money from PayPoint).

[Heckie (Heckie Cormack)]

Yes they do. You can deposit £1000 for free then they charge 0.7%.

[gt94sss2]

@Peter_G

Which banks can you pay in cheques at the Post Office?

Lots including

Barclays
Coop/Smile
HSBC/First Direct
Lloyds Group Banks
Metro Bank
NatWest Group Banks
Santander
TSB
Virgin Money

You can look at what services you can use at the Post Office with specific banks at Everyday Banking | Personal & Business Accounts | Post Office®

[j06 (Jamie)]

Soon all banks will charge for this. The Post Office has renegotiated the contracts, and soon it’ll be the monopoly on paying in, once the banks close their branches.

[duncang (Duncan)]

Joint account parity.

[wellsworld]

for me

1. custom spending categories for everyone - costs the bank nothing, people love it

2. cheque processing - would mean I, and many others, wouldnt need that starling account

3. web browser version for desktop computers

4. slight improvements to the interface

5. knowing the help facility is speedy when you need it in times of a major problem

[Paulw (Paul)]

I’d be up for those. I’d also like more providers via open banking, adding manual accounts if provider not available. Joint account has all the same stuff as main account. A first £10 or £20 free on overdraft. Higher interest for paid accounts. Budgeting - backwards and forwards. UX/UI new/cool for v5.0 of the Monzo app

[Mogolent]

Postoffice deposits and cheque imaging.
Pictures- nice idea

[Milobarb72 (Cynthia Barbiretti)]

If i was able to access my funds and pay bills with my money in my account and if Monzo would offer real Customer service support and not have Reps respond similar to a bot in helping

[j06 (Jamie)]

What did you do to piss off Monzo?

[rickyzalman]

Here’s a few on my wish list…

Add photos to payees/companies for Business.
Cashback on debit card purchases.
Improved Merchant Corrections system.
Flex not taking the first payment immediately.
More exclusive offers/discounts on other services.

[JoeT (Ex-Monzo Sheep 🐑 and Simp Club Member 🍆)]

@rickyzalman

Offer trial period for Business Pro.

You get one month free already