Being able to add pictures to contacts for payment.
I am full Monzo and keep everything in one place - bills, savings etc and wages paid in. I still think its the best banking experience but just needs a few extra bells and whistles - overall though I love my account.
Iād need one through four, but even then it would still be far from the perfect banking experience, so would need lots of other things too. Proper web/iPad support being at the very top of that priority list.
How about something like preā1999 TSBās Family Saver? Savings accounts had tiered interest, but you nominated family members into a group, and every member of the group was paid the interest rate applicable for the combined balance, no matter the size of their share.
100% cash back on debit card purchases would be great for me
Credit cards and savings accounts are by the by, I will always shop around for those when I need one, Iād never expect one bank to always have the best rates.
Looking at the latest annual report, I think that Monzo could do with encouraging folk to use their accounts as their primary ones. So, things like the list below (I know theyāre mostly not original) might be commercially sensible, even if itās giving folk something for nothing:
Enhanced interest rate on roundups (encourages primary card use) - a bit like Chase does
Cashback on direct debits / bills - a bit like Santander does/did
Return of the (small) interest free buffer for overdrafts - like Monzo used to do
Some Plus features (or a new lower tier) for free when you have x direct debits (e.g. ability to connect credit cards only or you can see Trends graphs when you pay bills through Monzo)
Interest on pots (or even main balance), even if youāre not Plus/Premium (0.5pc would be competitive and still generate a profit)
Then on other financial features:
Iād be keen on a physical Flex card (maybe for paid customers) that defaults to paying off monthly unless you Flex things. Maybe thatās just a Monzo credit card?
Additional physical debit cards available for a fee (profit alert) that can be linked to pots.
And then in the app:
Temper the religion of user research. Itās important, but only when you have a plan. Saying āwe donāt have the dataā or āusers donāt want itā as an excuse not to complete things is lazy.
Fix the swipe down gesture for the Accounts screen. Itās not accessible. Whack it on a tab down the bottom already.
Fix the velocity. As far as I can see the former product person came in, made a splash, said that Monzo was delivering faster and better, then left. Maybe itās all going on technical debt, but just focus and finish Trends, think budgeting and kill Summary etc etc. Less self promotion, more optimisation please.
Love the 5, and all the other bits and bobs.
Iād add to relax credit rating on folks! Help them build a better credit. No other bank would have touched me many years ago, but Monzo did.
I really disagree with this. Itās not just about āx wants this so weāll add itā, itās also about how that thing works, where it is, how customisable it is, how can we make sure users have the info the need to use it and customer care can help them with it if it doesnāt workā etc.
Even the simplest additions make the product more complex. Even if it makes it better for a few users, it could make it worse for others.
I think things should only ever be added to an app that 6 million people use after extensive user research really.
Iām not arguing to hell with user research and throw everything into the app.
I am arguing that marginal improvements that are necessary, usually because a new feature has been released but never finished, should be prioritised, even when there is no direct evidence that they should be prioritised. Put another way, I would like Monzo to make the climate, not respond to the weather.
Cheque scanning (Iām a football referee so often get cheques from clubs).
The ability to hide or opt-out of the upgrade prompts. Iāve chosen my Monzo level (Plus) and donāt need to be advised to upgrade every time I look at the app. I know premium exists.
Slight de-rail, along with pot-to-pot transfers the feature request for Plus/Premium for Joint Accounts now has the most ājointā (!) votes, out-voted overall only by Dark mode - which has been implemented.