What are we working on? The Monzo Weekly Diary

I wanna know about this golden tickets system🤔

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Could it be this?

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Exactly :wink: Coming :soon:@hugo might even have some designs to share somewhere if we’re nice to him…

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Ah right… Sounds cool.

Third time around — hey everyone!

Right now I’m working on a big overhaul of all things Monzo on the web :earth_africa:, and have been focused on this the last couple of weeks. In the hopefully not-too-distant future you’ll be seeing a new monzo.com roll-out, with more information about the company and most importantly, what the core product offers. We’ve been sitting on the same site for a while now and, aside from the recent blog design update, don’t believe our website quality matches that of the app.

Is there anything you’d particularly like to see on monzo.com? I’d love to hear some thoughts :smiley:

Today we also had a brainstorm around another area of the app I’m insanely excited for: using Monzo with your friends. Right now we only really have sending money, but we’ve been working on some designs and discussing some Very Cool Ideas™ in the team.

Next up, @james, lets see what you got! :peace:

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Id like to see a few 5 second gifs on all the functions available on the app , just for example I was out to lunch today with another Monzo user and he hadn’t realised you could use the touch id on your monzo account - a simple “security” heading and a gif showing where to find your “enable touch Id” and then a screen showing your blurred home screen - “lost your card” heading - show the gif of freezing your card - Im sure new users would benefit from some short viewable explanations of what the 2nd and third layers of the app can do and how to do it.

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I’d like to know what they are. Must be good if you’ve trademarked the term :laughing:

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other GIF headings
transfer money in
enable camera to enter card details
in app support
enable /disable sounds
send money
my replacement card arrived - what now
top up
export functions gives you this …

The website is a great shop window to give prospective customers a view to what Monzo can do , before even applying for the card

I would love to see a live (or almost live) dashboard with anonomised data about what we’re spending money on. Would be fascinating to see.

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+1 on that idea!
Also where we are spending money - if it can be suitably anonymised…

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The newly released targets feature should be quite prominent too. It’ll be highlighting the fact that Monzo is interested in helping users look after ther finances, not just hold their money and make a profit off of them.

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Afternoon all!

I’m James and I work on the Monzo iOS app :iphone:

As you may know, we’ve been granted our banking licence and entered mobilisation. As a result, my focus has switched from day-to-day feature development to focusing on features that need to be ready in order to exit mobilisation, such as making payments to other banks.

This ties in with the work that @matt and others are doing now on the backend (previous post in this thread).

Right now I’m working on overdrafts – how you learn about, apply for and use them, how having one interacts with your feed the pulse graph, and how we make sure it’s clear what it costs and how to manage it :chart_with_downwards_trend:

Next up, I’d like to nominate our awesome new Android dev @emmag :thumbsup:

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Oh hello!!

I joined just over 3 weeks ago and have been straight into helping out the Android team :slight_smile:

Since shipping :ship: Android 1.0, I’ve been busy doing some bug fixing as well as looking in to our automated tests, which of late have been a bit unreliable - super annoyingly!

Next up: @hugo!

Thanks @emmag :wave:

As always, please do yourself a favour and start following me on Twitter. If you are already following me that only means that you’re an excellent human being… congratulations!

A few things on my plate right now:

  1. Golden tickets yo.

  2. Today we’ve interviewed 9 lovely users to try to learn more about how they manage their contacts on different social networks. The reason for that is that we’re working on a new P2P flow and we want to make it perfect :slight_smile:

  3. We have this internal list that we call “Badass ideas” with all the great ideas that we may like to build at some point. So I’ve decided to own that list and try to push some of them with @ole and @tristan into our roadmap :map:

  4. I’m working with @zancler on a cost sharing functionality. We’re trying to not call it “bill splitting” but you get the idea. It’s going to be incredible.

I think that’s all, next up my friend @paul aka “the guy with the strongest ping pong backhand in town” :ping_pong:

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Hey @hugo - I remember seeing the ‘Baddass ideas’ list on the wall when I went to visit Monzo HQ many months back - are you planning on sharing them more publicly somehow (Im not sure if they are on the backlog on the transparent roadmap)

@JamesBell maybe that’s a good idea at some point. To be completely honest that list has been a bit neglected during the last few months so we’re trying to clean it up and encourage the whole company to use it often. So, yeah, maybe in a few months time it’s something that we can integrate in the transparent roadmap :slight_smile:

@hugo - cool, I really liked that list - I think its important to get ‘wow’ features in to highlight whats possible with a new bank that the old ones cant do - freeze card is my go-to one when showing Monzo to people for the first time (solves a real pain point, great example of something the existing banks are rubbish at, most people have encountered this pain before). I guess its hard to get them in the roadmap when you still have things like direct debit, faster payments, overdraft to work on though!

Well, that must have been a :muscle::ping_pong:serve by @hugo as it’s taken me a week to hit back :blush: so first up it’s a big sorrrrrryyyyy everyone. I actually took last week off and decided to go into :e-mail: and Slack blackout mode and so totally missed my turn for the posting :disappointed:. There are two things I have learnt from this, firstly that I need a better way of managing my ‘to do’ list (suggestions welcome :slight_smile:) . Secondly, that although the Monzo culture is all about working smart and hard, we also let and encourage everyone in the company to have ‘down time’ to recharge their :battery::battery:. This is also something I haven’t been very good at!

So, with my apology and holiday over, I’d love to share what’s on my plate these days. Top of my ‘to do’ list is getting the restrictions lifted from our banking licence :bank: :scroll:. Athough we are a bank, we are restricted to taking no more than £50,000 of deposits (in total across all customers - although excluding the pre-paid card balances) and we can’t lend - both fairly fundamental restrictions! As you may recall, Monzo Bank is currently in the mobilisation phase as we finish building out our systems, recruit (more) staff, get the bank account working, do another round of fund raising :moneybag: and generally get the bank ready to be fully operational. We have every part of the company engaged in mobilisation in one way or another and this diary is a great way for you to get a flavour of all the things that are underway. Of the many things we have to sort out, two have been receiving my attention in recent days: hiring and lending. On hiring after many and extensive interviews we’ve made a number of appointments so I won’t steal their thunder and will let them introduce themselves in the coming days and weeks. On lending, my blog post certainly stirred up some interest! Thank you to everyone who took the trouble to email and message me with your suggestions and opinions. Eventually, I managed to respond to everyone and I can say for sure this was worth doing as I learnt a lot. I promise we will share more on our lending plans as they continue to take shape.

Next up it’s the man who many of you will only here from when the :crescent_moon: is out and you need help with your :monzo: :iphone: :credit_card: it’s… @dillonvanauken :boom: :us:

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Pulling this out and quoting it because it’s super important. Huge shoutouts to everyone at Monzo for having this healthy attitude. I’ve had too many friends in unhealthy startups and met too many people in my temporary work who get completely burned out within the year from never having genuine downtime.

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Sorry @paul, looks like I’m running a bit late here :alarm_clock:

Hello everyone! I work for Monzo’s Ops team and spend most of my time working remotely from Los Angeles :palm_tree: :palm_tree: so that I can provide evening customer support for our customer base back in the UK :crescent_moon: :uk:

My main focus has been handling customer support queries recently, and it is really exciting to see so many new customers writing in as the number of Monzo users continues to grow :chart_with_upwards_trend: Things have been getting quite busy but our team will be expanding soon so that we can continue to respond as quickly and thoroughly as possible to any issues you may be having :boom: :iphone: :credit_card:

In addition to handling queries, I’ve been working through some merchant enrichment tasks with the help of @natasha’s excellent training alongside the rest of the Ops Team :monzo:
I’ve also recently begun helping the wider team look into international regulatory requirements as part of our mobilisation phase so that we can be able to accept customers from around the world :earth_africa: I’m really looking forward to being able to introduce all my friends over here :us: to the best bank on the planet one day :rocket:

While working remotely can occasionally feel lonely, with the magic​:sparkles: of Google hangouts and Slack I feel connected as ever to the wider team and am really looking forward to being back in the London office next month for a couple of weeks :airplane:

That’s all for me now, next up is @Naji !

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