We've started reporting to Experian

I believe this is covered under the full privacy notice is here if that helps.

Note that version 1.6 AND version 1.5 of above (the latter from November last year) both specifically mention Experian so the intent has been there for a while.

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Unfortunetly, expecting bad things to happen doesn’t make it any better when they do come about.

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I was merely offering the link, not commenting on it, nor your ā€œwithout consentā€ comment.

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Monzo does have your consent. You gave it when you agreed to the Ts&Cs when you opened your account.

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There’s the technical consent of a privacy policy or Ts&Cs, and there’s the genuine consent of being consulted and given choice.

I’d suggest the latter is more important. :slight_smile:

@gmclean I apprecicate it. :slightly_smiling_face:

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Consent is consent, there is no ā€˜technical vs genuine’ difference I don’t believe. Whether you like that or not is, of course, entirely up to you. Monzo isn’t legally bound to do any more than they have.

You did give genuine consent. When you opened an account you explicitly agreed that Monzo would provide you a service in accordance with its Ts&Cs.

The Ts&Cs states that your information would be shared with CRAs and you clicked that you were fine with this in order to have an account.

You may not like that aspect of the provision of the account, but you freely agreed to it. There was nothing ā€˜technical’ about that consent.

It is also in your power to end the agreement by closing your account.

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This :point_up_2: :point_up_2: :point_up_2:

Will reports only be done from here on, or will it take into account any direct debits, loans payments etc from the past?

@gmclean, @j06

I have to disagree very strongly with this.

Having legal/technical consent is one thing, but is a much lower bar than getting the informed consent of someone that understands the consequences of agreeing to something and has a real chance to say no.

Even the ICO makes great pains to stress the difference between the two.

I am not saying that Monzo have stepped across any legal lines. I’m saying that by making us choose between having a Monzo account and not sending our data to CRAs, Monzo is doing a bad thing. They are failing to respect our privacy. I like them less for doing this.

Operating within the law is a pretty low bar to reach. Personally, I expect more.

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I’m yet to find a single business in my lifetime that separate to the Ts&Cs has explicitly asked if I’m ok with sharing my data with CRAs to provide the service.

It would certainly be a first if Monzo did it. However it would most likely then a yes to continue, or no and stop using the service and account closed in the scenario of additional CRAs being involved after account creation.

The CRAs are an unnecessary evil, you might swear now you’ll never want a mortgage or loan in future but it might be a different story in a few years.

ā€œNope we have no record of you, no history of paying on time, no bank accounts, nothing. So why should we give you any money? I’ve literally no idea if you’re a good egg or not.ā€

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I’m yet to find a single business in my lifetime that separate to the Ts&Cs has explicitly asked

My response to this is probably very predictable, but it’s still true: the competition being just as terrible is no excuse.

However it would most likely then a yes to continue, or no and stop using the service and account closed in the scenario of additional CRAs being involved after account creation.

Better than nothing, athough admittled not much better.

The CRAs are an unnecessary evil

I very much agree :wink: Although I’m guessing that’s a typo, they are very much unnecessary. And in the grand scheme of things, a very recent addition. If we managed before them I don’t see what’s so essential about them now.

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Consent should not be regarded as freely given if the data subject has no genuine or free choice or is unable to refuse or withdraw consent without detriment.

Withdrawing consent will shut the account.

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Monzo is a bank, not a democracy. It was in the terms which you clearly neglected to read. You can’t kick up a fuss after the fact. You were able to withdraw your consent at any time before and after the terms were updated and even now by closing your account. Choice is yours to make.

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Oh it wasn’t a typo.

Well they’ve been around for what a hundred years before that it was a :pray: if you needed a loan and Jim Bob over there can vouch for me. We’ll break your legs if you don’t pay up.

We don’t have the same environment that we do today even a few decades ago to be loaned a few hundred thousand to buy a house.

We need a different trust system setup but I can’t see an option that doesn’t involve holding people’s data to build up that picture. :man_shrugging:

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Why is critism of Monzo such a taboo on this forum some times, is it not what this place is for?

If the company does something you don’t like, leaving is always an option. Are you saying that one should always leave when they have a problem instead of mentioning it?

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One could hope that this is the exact situation where Open Banking can transform the banking industry. You could authorise Lenders YOU choose to see the necessary information they need to make informed decisions rather than 3rd party data from a CRA.

I’d like to think that this would allow us to eradicate CRA’s :slight_smile:

Wishful thinking I know

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Wishful thinking is important. :smiley:

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Problem is that all falls down when I go to apply for a loan and decide to share my Barclays and Amex data with the lender because those accounts are in good standing but decide not to share my Monzo data because I failed to pay off my overdraft a few months ago…

Edit: I may have understood this the wrong way around so feel free to correct me :slightly_smiling_face:

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It definitely is what this place is for. I’d of liked it if Monzo allowed you options in settings of who your data is shared with, however, I’m sure there are some major downsides this to that made Monzo feel like it’s not worth the hassle.

This forum thread alone has shown that people don’t read things clearly and then ask, unnecessary or pointless questions.

Lets say we had toggles in seeting for sharing with each CRA, think about the amount of people that will start going through chat when they turn the toggle on and then complain their data doesn’t immediately display on their report even though Monzo would made it clear when they chose to share it that it might not display for 1-2 months.

I’d like to see Monzo give us the choice, but i can think of more situations like the one above that makes it not worth the hassle for them.

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