We're rethinking Monzo Plus bundles (and some other updates!)

Everybody needs* to get contents insurance

The picture is much more muddy for buildings insurance. I live in a flat so the freeholder needs to sort it for all of us. Lots of people rent so they do not need it. And so on and so on

(*=Not the law and ultimately depends on risk appetite, but does work for everybody in every setting)

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So that means % wise more people who have Monzo rent rather than own their home?

On reflection I suppose monzo do have a certain demographic they are trying to attach!

Buildings insurance is incredibly complicated compared to contents.

There are so many risk factors that depend on all sorts of things - it’s not really something that can have a fixed price very easily which is why it probably wasn’t viewed as an option for a package like this.

In a marketplace it would work, but it would be quite risky for Monzo to spread risk on this one.

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i have no idea

Everyone i know with a mortgage arranged it through their mortgage lender and have never thought about changing it

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That is the oldest practice ever?
I don’t know anyone who has done that?
Maybe in the 1990s but not since!

ok. But here it is very common. You go to a mortgage advisor and they sort it all out

Some will be the lender and somne with insurance companies the advisor is linked to

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Must admit I’ve stayed with my current provider since my original mortgage.

We’re execution only, so I assume we get best rates because it has very little human interaction.

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I am very happy to read this update, I’m so glad that you guys have taken the feedback on board and are taking some time to rethink the strategy :heart:

I will definitely consider resubscribing to Plus once we find a new direction!

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Thanks for the update @Sheri

A welcome announcement (left me feeling all warm and fuzzy) :relaxed: :+1:

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I’d go for loads, as this is a very quick turnaround.

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Well I can’t say another u turn surprises me after the recent train wreck but hey, at least you’re finally listening to us now!

Like some others, I firmly believe your selling point was in the customisability and you should keep exploring that. Change the UI and the sign up flow, give people more meaningful benefits (no more crappy link ups with London centric companies) and maybe take your time on this one and don’t rush it, even though you like to move fast. If you listen to one thing there it’s that last bit - fast iteration has NOT done you any favours and there’s nothing wrong with changing pace if it results in a better product.

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It’s in demand by people who own buildings. :grimacing:

Probably not demanded from their banks because they go to an insurance company for insurance. Also, underwriting buildings insurance is possibly more complex than contents insurance?

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Buildings insurance is also very expensive in comparison to contents insurance.

Plus, how many people own their own home compared to how many rent? The likelihood is there are more people who rent so should really get contents insurance. Landlords/ladies should also get contents insurance so potentially 1 property might be covered by contents insurance twice making it a much more popular insurance product out of the 2

And as above I do ā€œownā€ my home, but I still do not sort contents insurance myself as it is a shared building. It’s not just renters :slight_smile:

Yeah of course, not everyone has contents insurance seeing as it’s not necessarily mandatory, but if it’s a shared building then there’ll probably be a few that insure their own parts of it because landlords/ladies/property management companies will likely only insure contents to a certain extent e.g. built-in ovens but not tenant’s personal jewellery and so on.

Even if you own part of a shared building, it doesn’t always mean your own personals are covered by those who own the shared building overall.

But again, I’m thinking more on why Monzo would choose to offer contents insurance without buildings insurance. Ultimately I guess contents insurance would be more common regardless of whether you’re a homeowner, renter, house sharer etc. :blush:

I currently pay various people for buildings, contents, and breakdown cover. Sometimes holiday insurance but it’s always single trip for under Ā£20. And I have a dentist plan.

If I could cover some or all of that more conveniently with Monzo and have it cost a reasonably similar amount but be less effort, I’d go for it.

I’d rather I didn’t have to mess about calculating the value of X% interest in order to know if the overall price is competitive. Yes I like interest, but only if you compare it with ā€œno interestā€, not if you compare it with transparent pricing!

I’m really not interested in a load of random ā€œdiscount off your first whateverā€ offers, I get enough of those in my letterbox, they’re just another thing I have to remember to cancel or else get stung later. They say ā€œmarketing scamā€ to me not ā€œgreat value bundleā€.

The moment I have to include stuff I don’t want like phone insurance, is the moment it stops being good value; I buy my phones second hand on ebay so it’s always cheaper for me to buy a new phone than to buy insurance. I definitely do not need clothes, stickers, or any of that. But if you sent flowers on my birthday that would be a win!

I could possibly also be persuaded to pay for BUPA or a gym chain or a discount media bundle of some sort?

But ultimately it has to be reasonably good value for me. It really is not THAT much more effort to use price comparison sites to get insurance. A package would be worth more if you can be really clear that all the chosen providers have good customer service - unlike price comparison shopping where until I make a claim it’s hard to know whether the experience will be regrettable.

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I have building and contents insurance on the house I ā€œownā€.

It’s dirt cheap. Something like Ā£14 a month with a crazy amount of cover for both everything I own and the cost to rebuild the house should it fall down.

I am up north so the value of my property isn’t a lot compared to London but on the flip side it’s sizeable :man_shrugging:

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Whoops, meant buildings insurance. Unfortunate brain fart

I do have contents insurance, but not everyone who owns can or does have buildings insurance :slight_smile:

Just brainstorming a new structure of Monzo Plus which hopefully might be of use :blush:

The idea of having add-ons you can choose yourself is definitely better, however in the interest of simplifying things for people, you could put add-ons into sections with relevant products.

I’ve put an example below as an idea of what I had in mind that could work (prices are what I think might work for what you’d get):

Monzo Plus Basic - £5PM

  1. Monzo Plus Card of Chosen Material (e.g. Metal)
  2. Monzo Swag/Merch
  3. Custom monzo.me Username
  4. Increased Overdraft Buffer (amount you can be overdrawn by without incurring interest & charges… if you have an overdraft of course)
  5. 1% AER Interest on Balances up to £4000
  6. Cashback on Household Bills (e.g. 2% on Utilities, Mortgage/Rent Payments and Phone & Broadband)

Travel Section

  1. Green Flag Car Breakdown Cover - £8PM
  2. 5* Defaqto Rated Worldwide Travel Insurance - £6PM
  3. Airport Lounge Access - £3PM
    4.Car MOT (at say National Tyres & Auto Care) - £2PM

Total: £19PM (Apply a discount after each add-on chosen above so the price reduces with each product selected.)

Personal Section

  1. More Than Contents Insurance - £10PM
  2. So-Sure Mobile Phone/Gadget Insurance - £6PM
  3. PureGym Membership - £8PM
  4. Funeral Cover (up to £5000) - £4PM

Total: £28 (Apply a discount after each add-on chosen above so the price reduces with each product selected.)

Miscellaneous Section

  1. Select Any 3 Merchant Discounts - £3PM and £0.50 per Merchant Discount chosed after that
  2. Monzo Monthly Prize Draws (e.g. Tickets to Gig, a Year of Free Costa Coffee etc.) - £2PM
  3. Music and/or TV & Film Streaming Services such as Spotify, NowTV etc. - £7.50PM
  4. Cineworld Unlimited Card - £10PM

Total: £19.50 plus X £0.50 Per Additional Merchant Discount (Apply a discount after each add-on chosen above so the price reduces with each product selected.)

Again, I don’t know how feasible the pricing of all the above would be, if all of them could be implemented or even if other people want any of them.

At least this way you have full control of what you want with the ease of being able to browse per section so it’s broken down better. And the only thing that’s really ā€œbundledā€ is the Basic package because some of those features either doesn’t constitute a monthly fee or should come as standard for any Monzo Plus add-on regardless of how many choose.

I’ve added a poll to this too in case people want to cast a vote on it :blush:

  • I like this idea
  • I don’t think this will work
  • Change some/all of this idea
  • I’m not bothered

0 voters

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This can’t be a thing anymore. No free buffers allowed, you’ll notice they’re leaving all accounts.

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