On my way home from the (amazing, btw) Future of Monzo event yesterday I happened to look at my phone and see an alert from Monzo.
But first done background…
Over the summer I was overseas and had gone out for dinner. I paid with Monzo when I realised that they had billed me in GBP - there wasn’t an option on the machine to choose euros (the local currency) or pounds.
I asked them to refund me and rebill me in euros. They refused, saying it was company policy to charge in Sterling. I politely told them that that was unlawful. The manager refused to come and see me, instead asking the (rather embarrassed) waitress to bring me out a form to sign to confirm that I was happy to pay in GBP(!). Naturally I refused.
Anyway, I explained the situation to Monzo and they raised a chargeback dispute. And yesterday I got some money back!
I can’t imagine this happening with any other bank. So thanks Monzo, that was amazing.