We’re tweaking how locked pots work

I mean its more to empower people to take control of their spending rather than dictating to them away of doing so. Its more important people learn from their choices and decisions rather than having it mandated.
The idea/dream would be that they no longer need to use locked Pots as they understand their drives and spending habits

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I still don’t think its fair or reasonable to withhold a customers money, the only argument being that they “locked” it in.

Financial penalties again are unfair unless you’re getting something out of it, like interest.

Its a really hard-line to balance.

This update has just hit my Monzo.

Personally I think it’s still a good idea to have locked pots, even if there is less friction. Something is locked away, you try to access it there is a prompt and the withdraw buttons are still greyed out as if it cannot be done so for those who heavily rely on visuals that’s still in place.

But, as others have said, there does have to be a point where the end user has to learn some resilience for themselves.

For myself, I will still use Locked Pots but I’m going to take a leaf out of @Ordog book from another post. Keep a larger amount of my monthly spare money to one side, not in a locked pot (maybe move it to another bank like @Rat_au_van does) and then day before payday move it back and lock it in.

Locked Pots would still work for me I think, especially with a goal in mind. Only time will tell.

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I think the fact that the user chose to use the feature is a pretty big justification.

If it’s made clear at the time of locking that the user wants the money to be locked away then it’s entirely reasonable.

If a user doesn’t find that useful or reasonable they don’t use the feature

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In a way I totally agree, the customer signed up for it and so therefore should be bound by it. But it is just in a pot, it isn’t a separate savings or investment vehicle so friction has to be justified to a certain extent.

In an ideal world, you’d lock the pot and not need to unlock it until the timer ended - and for the most part this is how it worked, but there is clearly a costs vs practicality element at play.

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A word of advice on the idea of moving it to another bank.

Don’t have the app for that bank on your phone. Have it on a tablet, have online banking, but keep the app off your phone. I found that kept savings out of mind.

Funnily enough, the reason i stopped using that idea was locked pots, now i might use that account again since locked pots are more like a stiff door than actually locked

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That’s actually a very good idea!! I do it for Credit Cards but never thought about it for current accounts. I like it.

Literally have a legacy Nationwide account which I don’t use any longer so will utilize that and delete it.

My thoughts is that you could add options to pot locking, that mean you can add a lag time to unlock a pop (if you wish) if about 24 hours///

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You could use a Marcus account an earn 1.5% on the balance too

There could be several options for early release that are set when the pot is first locked. Some examples of friction-levels that could be offered include:
• on-demand unlock (the weakest setting)
• time-delay unlock (as mentioned by various others)
• IFTTT-based unlock (this would just be useful for allowing things like a treat budget to sit in a pot unless a fitness app verifies 70,000 steps a week, for example)
• third-party unlock (entrust a third party Monzo contact such as a spouse, parent or friend to be able to grant consent for pots to be unlocked - in other words, acid-test the ‘emergency’ by explaining it to someone else)
• COps unlock (original plan but instate a rule that the second time you call COps to unlock a pot, you lose the ability to set COps as an unlock friction-level)

Essentially just turn that poll above into an actual menu and develop the underlying features.

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I really love locked pots, but I think one useful feature is for the pot to unlock when you reach your goal. Say I was saving up for a new laptop, I have a scheduled payment going to the pot and then when I reached the set goal it would unlock and I could use the money to buy the laptop

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Is this being looked into at all? The comments on this thread and the poll… by the team? Im simply not updating the app so the changes are not in effect for me so far

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Yes, we’re taking note and keep on iterating.

To introduce a delay (maybe 24h, maybe less) seems like a good idea so we’ll probably try it in some way. The key here is to find out how many people would still need to contact us to manually unlock their pots because they can’t afford that waiting period, but that’s something we’ll figure out as we keep working on it.

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It’s a victory for the people! :partying_face: :laughing:

Edit: :open_mouth: If you link to a poll it shows 0 votes :confused:

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Awesome great news will keep in my pot for now then

Kinda pointless having a lock if you can just press the padlock again to unlock.

I didn’t realise it was this simple to unlock my locked pot now, and now I know, I’ll be merging this in with my standard pot because to me it’s pointless having it now.

Strange decision.

Why not have a truly locked pot for those who promise not to ask you to unlock it, and then a faux-locked pot for those who think they will want to unlock it at some point?

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I doubt that allowing people to self-nominate like that will get around the issue.

I don’t see any bank putting themselves in a position of having to deny people access to their funds because they decided they wanted a ‘real’ lock but got it wrong (and doing the denying will still take COps time).

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Only for a maximum of once per customer though.

Another way of looking at it is that Monzo would be holding up their end of the agreement that you both agreed to when the locked pot was created.

Plus. You’re always the first to comment that Monzo shouldn’t be doing the same things that other banks are doing :wink: This topic certainly shows that there is a demand for it too :slight_smile:

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Do I wonder if you could do it via email, but not sure how secure that would be.
so send an email with a set of Keywords that just sit in an inbox(for 24 hours) and then an AI bot trawls the inbox and sends Pins out