Very un-useful assistance around anything really

Help
1

I’ve been with Monzo for some years now and the app itself is great, I was once a PRO member when I needed the features and the banking app today still is better than most on the market.

However, I’m unable to create savings pots (with interest rates), invest or open a joint account and after speaking through the app with the support team, they just say ‘we can’t offer you at this time’, after asking for criteria for I meet all the criteria including a good credit score but I keep getting the we can't help you … despite other banks offering me above and beyond, they won’t offer me the basic things new joiners get… the one bank I want to stay with just don’t seem to want my business.

Anybody had a similar experience and/or any ideas on how to proceed?

Really don’t want to leave the bank, but it’s looking like that is going to be my only option unfortunately.

1 Like
3

Are you reliant on flex or always in your overdraft?

4

I hardly use my Flex (couple times a year) and I’ve dropped my overdraft as I wasn’t using it :pensive:

5

Lots of us, Monzo seems to have very different criteria to other banks. I can borrow £50k with most banks easily, Monzo won’t lend me £50. We don’t know what they are and obviously there’s no way around them, the way to proceed is to get the things you want from another bank.

6

Do you have your main bank account connected? And like the others said, are you in OD a lot of the month or constantly have a flex balance?