Verification longer than 48 hours

Hi,
I have applied for an account and followed the app instructions, the app is stuck on verification which says it could up to 48 hours - it has been 4 days!!! Should it take this long? I have tried to reset and re-download the app.

Hello!

Can you please contact us in the app or help@monzo.com if you’re not able to access the chat!

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Hi Beth.

I have just sent an e-mail to help@monzo.com

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Hello, did you manage to get this sorted?

Hi Beth.

I have had an email from somebody called Issac who has had to pass this onto a specialist, which should be sorted by the end of the week…

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Isaac is a gem :gem:

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