Verification longer than 48 hours

(Gurinder jandu) #1

I have applied for an account and followed the app instructions, the app is stuck on verification which says it could up to 48 hours - it has been 4 days!!! Should it take this long? I have tried to reset and re-download the app.



Can you please contact us in the app or if you’re not able to access the chat!

(Gurinder jandu) #3

Hi Beth.

I have just sent an e-mail to


Hello, did you manage to get this sorted?

(Gurinder jandu) #5

Hi Beth.

I have had an email from somebody called Issac who has had to pass this onto a specialist, which should be sorted by the end of the week…


Isaac is a gem :gem:

(system) closed #7

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