If you know us, you’ll know we love data. We use it to make all sorts of important decisions, including ones which help us give our customers a great experience.
That’s why data is used to make sure we have enough people in our Customer Operations team (COps) to answer all the questions that come through.
Our Data Science Lead Niamh spends time checking the data is accurate and can be trusted by running through a series of checks. She dives into the details in this blog post
I’m just curious on how the data works from the other side
Hours are fine: I’ve no commitments, was trying to understand a bit more on how the data could change the way the business works, not just taking on more staff or asking people to be flexible.
After you start, you can ask internally for your account on here to be changed to a Monzonaut Can’t remember exactly how though, it was a while ago for me!
More seriously, I think that something has gone a bit wonky. All Monzo staff are also trust level 4 but it’s defaulting to that rather than the special Monzo staff category.