When I were a lad (cue Hovis music) you needed a degree to get into IT if you wanted to do anything interesting. I went to Uni after leaving school but dropped out after a year. The only jobs I could get were working in a jeweller’s shop and clerical work in local government (although I did get a promotion). Still wanted to work in IT so I went back to uni and really enjoyed it that time. In fact I went on to be a postgrad. I also got my dream job in IT.
In my job I took part in plenty of interviews and, even though we’d asked for a degree in job applications, we interviewed good applicants with basic college qualifications. They were some of the best systems engineers that we ever employed.
I like this you’re pragmatic. re: GPT, just the top bit. I have been excellent at replying to tickets and taking calls via PBX. Not worried on that, the rest is organic.
Sure, but that’s not what ‘customer service professional’ means. That means you do it as your full time vocation, which you don’t. Hence why it’s better to write these things yourself, even if difficult.