Also these money mules & launderers that are getting banned were probably banned by Barclays, Lloyds, RBS and every other high street bank years ago.
They aren’t on Monzo’s blacklist yet because Monzo are so new, so they give it a shot over here, get their account closed and then try whatever they can to get their illicit money back.
You have a monzo account you can tell them the facts, why would your friends be scared to open an account unless they were going to do something dodgy?
AFAIK a normal user would not have their account closed for no reason
Yes but some of those reviews appear to be first and last names so all Monzo would have to do is search and if no account call them out and then report to Trustpilot as fake but instead it’s the same copy pasta response that then kinda validates said review.
No but they could say to this 1 review guy Avneet Uppal that they have searched the all accounts and it would appear there is nothing under this name and to contact them at help@monzo.com
Ah, I see. I think there may be crossed wires from the mention of ‘not a normal user’ where I read it as meaning ‘user who has committed fraud’ and it sounds like you’re reading it as ‘fake review from someone who isn’t actually a user’?
just put my review of the current account on, so hoping that the 10% creeps up a bit to give a better reflection of how the account normally operates for the majority of users.
I think you publish a lot of un verified reviews that perhaps unjustly criticise banking firms with no recourse for the firm because they have to abide by UK law and cannot reply with the true reasons for closing / freezing bank accounts. You as a company should know as well as I do the rules for Anti Money Laundering and Proceeds Of Crime Act regarding communication with people suspected of money laundering and the ramifications for the bank if they do communicate further with the suspected money launderer after suspicious activity has been noted on their bank account, yet you allow the reviewers to print whatever they wish sometimes blatantly libellous and you facilitate it.
Thanks for the feedback, but all reviews have to follow our guidelines. If you’d like to discuss further, give us a shout at compliance@trustpilot.com.
Kind Regards,
Brittany
apparently the guidelines for being able to post on trust pilot are rigorously enforced
from their guidelines -
1.3 You may not write a review about a Company you have previously owned, currently own, or which an immediate family member currently owns, or if you are an executive or employee of that Company, or work for the Company. Similarly, you may not write a review about a direct competitor to the Company you own, are employed by or work for.
which really does make a joke out of their "all reviews have to follow our guidelines " statement