A transaction from a café in Paris shows up as coming from TFL in my app.
When using the “Something wrong” option, as Monzo thinks it’s a TFL payment, it doesn’t allow me to change the merchant information.
It also doesn’t let me start a chat session as it pushes me towards TFL support.
Has this happened to anyone?
And How can I get Monzo to correct it?
Interesting, it looks like for TFL transactions Monzo replace the merchant information improvement button with one explaining how TFL payments work. It looks like you’ll have to contact support through the in-app chat help item (search ‘contact us’) instead of through the transaction.
I managed to have a chat with a representative about it, who said that it might be an app bug, and as long as the amount was ok it’s wasn’t a big problem.
@tjvr For now it’s still appearing as TFL, but I guess it might take some time to update (or maybe it’s fixed for the next time?)