(Referring to to Android app)
The top up function is really not intuitive for a new user. I feel like I should be able to tap my current balance and it would give me an option top up from there?
I’ve been using the app for about month and the only way I knew how to top up was to scroll down my transactions to a previous top up and there’s an option in there. I’ve been thinking surely this isn’t the only way, and went to the help section and it was actually pretty hard finding the question “how do I top up?”… I feel like that should have been one of the first questions, which says go to “card -> top up” but there actually isn’t any “top up” text on the card page.
Might just be me, but in my opinion, because you get the initial £100 top up, and there is the top up option on the transactions page, it’s easy to overlook the “card” page because it just doesn’t look like there’s anything important there. Just my card number if I ever needed it. A new user gets used to using the transactions page daily and it’s only until they’ve been using the card for a bit and they’re having to scroll down the transactions list to top up that it starts feeling wrong.
TL; DR in summary-
- Please make “how do I top up?” more prominent in FAQ’s
- Consider allowing the user to top up from tapping current balance
- Consider making the top up button more obvious on the card page. Maybe have it span the width of the card and actually say “top up”