Hi everyone, hope you’re well.
I’m Will and I work in Business Operations. I’ve been at Monzo for just under two months and it’s been amazing!
My job is to make the company run better, whether that’s improving procedures, project managing different initiatives or helping a customer. It’s a great place to work because there’s total transparency and everyone is super talented and productive. The people and culture make it a breeze.
I’m spending most of my time:
- In Customer Support, dealing with our awesome customers’ queries
- Refining our procedures, such as how we handle outages (when some or all of our services go down)
- Working on our migration to current accounts
- Drinking coffee. It’s remarkable what you can get through
I was a fan of Monzo long before I joined so it’s really cool to help build something that I believe in.
That’s all from me folks, but as Arnie said, I will be back.
I nominate @Beth for the next one…