Thanks for that @michaelw90 
I’ll pick this up with you over PM so we don’t take this discussion Off Topic 
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Nice poll @Peter_G 
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A post was merged into an existing topic: Removed Posts - January 20
A post was merged into an existing topic: Removed Posts - January 20
If Monzo Ultra comes then oh boy!
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This. I don’t think I’ve used Monzo support once in 12+ months so it really has no bearing on who I bank with. I feel like the kind of people that are needing support multiple times per week or month won’t be happy regardless 
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I’ve chatted to Monzo CS twice in the 8 months* that I’ve been with Monzo. And tbh the 2nd time wasn’t totally necessary - I could’ve answered it myself had I done a little more searching. Both times they were very fast, and extremely helpful.
I think more valuable feedback to Monzo would be perhaps increasing support hours to something like 7am - 10pm, and have estimated response times, so people aren’t left hanging 
idk. Monzo also needs to decide whether or not they’re going to do phone support. They either need to hire a bunch of people to do phone support, and do it well, or make the phone lines for lost cards/urgent emergencies only, cuz cutting the phone after 10 minutes isn’t a valid answer.
*My god 8 months has absolutely flown by. It only feels like yesterday I was going through the setup flow.
I’ve always found Monzo support extremely helpful and quick at responding & they’ve always been very understanding. I can’t fault it.
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Free weekly steak bake!
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i’m curious to what percentage of monzo users come here for support?
I thought we agreed it’d be a free weekly subway. 
if you’re nice enough you can convince them to give you a steak bake instead of sausage roll. i did it for cheese pasty
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About 15% of them joined to ask about the 1p a day challenge.
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Excellent polling @Peter_G!
If I’ve learned one thing it’s that after a decade of Monzo and how much they’ve transformed banking, there’s still so many great ideas that I’d love to see implemented (I voted for quite a few). I think it goes to show that no matter how far the industry comes, there will always still be a long way to go.
So I hope folks keep suggesting new ideas, and I hope Monzo keep a listening ear attuned to the community and act upon some of them.
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Monzo was the first online bank i joined and its for that very reason with how they’ve transformed banking, evermore so years ago when monzo were one of the only ones with certain features.
I hope new initiative ideas soon come to the app as i’ve loved it so far
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Be good to see if any of these features get released
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I agree. After looking through it all, I feel like some of them may be possible at some point down the line, but there are a few on the poll that I would love to see happen.
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I have just done the poll, and excellent effort @Peter_G , however, I am sure some of the options in Poll 2 are already possible and some in Poll 3 did not make sense to me.
For example, I can already schedule deposits and withdrawals to/from a pot 
And I do not post in the community in order “To read…”
I can read, without posting, and often do 
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This poll is my biggest fail 
(No one has yet spotted that two options ended up combined on one line either)
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If it’s online banking and passkeys, I did. Thought it might have been my fault at first.* 
You can but not via the payments tab where you can set up scheduled bank transfers, which is what I think was asked for. It’s kinda buried within the pots interface.
*I checked. I’m innocent. It’s all your fault.
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