The Big 2022 Poll: Expectations and Wishes!

So I think I’ll leave the polls open until the end of the month, then in February we’ll have a quick look at how the direction of travel is faring against our predications…

In the meantime, here is what we’ve learnt:


On Monzo predictions…

  • The Community isn’t particularly bullish on anything! The top voted prediction (with only 49% of voters going for it) is Direct Payments from Pots. Even Monzonauts are getting in on the action, with at least one pluming for the option…

  • The one that I thought everyone would vote for - Flex fully launching - is in second place with 48% of the vote. If this one isn’t nailed down then what is? And what were the 52% of people who didn’t vote for this thinking?! Mystic Al (@AlanDoe) has voted for this one, so it’s basically already happened, right?!

  • Finishing up the top three is Flex, Plus and Premium payments from pots with 45%. I wish I had your optimism, but :crossed_fingers: fingers crossed :crossed_fingers: anyway!

  • We then head into 30% territory with something else which is pretty likely - 6m users, then a whole bunch of related stuff (Summary retirement at 34%, different time periods in Trends at 29%, then Budgeting into Trends at 26%). I confess some confusion as to the 5% gap between the first and last of these - do some folk think that budgeting is gonna go all Year In Monzo on us? :scream:

  • At the other end of the table, literally no one thinks that the FCA probe will result in an existential crisis for Monzo. Yay! But Community and international lovers look set to be disappointed: despite a strong steer otherwise from Mystic Al, only 3% of voters think the CEO will post or do an AMA, and only 2 out of 142 voters think that someone else from the C-Suite will. And only three people think there’ll be a full launch in the US, while three (other) folk think there will be some non-US international expansion…


On Finance and Fintech

  • Still nothing breaking the magical 50% mark, but Chase comes close, with 48% of folk thinking they’ll launch direct debits and standing orders. Gotta happen, right?!
  • In second place (41%) is Starling with their fabled credit card. It’s been coming for the last few years, for personal accounts then for businesses. Assuming they don’t go all Starling Flex on us, might this (finally) be the year?
  • Third (40%) is tighter regulation for Buy Now Pay Later firms… Let’s see - and whether that helps or hinders Flex.
  • At the other end of the table, 2% of voters think that Crowdcube will go bust (that’s good news, right?), only 3% think that Curve will fully launch in the US, and only four people out of the 77 voters think that a reimagined Dozens app will be a success :broken_heart:

But, having said all of that, was there any point?! 58% of voters think the Community’s prediction powers will fail miserably. #FaithManages

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Now, on to the tasty part… wishes!

Reminder: If you haven’t already, jump up here and tell us what you want (what you really really want). And @AlanDoe will zigga-zig-ah make it happen look on sagely, smiling knowingly at the one or two things that are baked in and shaking his head at the unreasonable expectations we all have.


Big Wish Countdown

:one: In at first place is that old chestnut, cheque imaging. Will 2022 be the year that Monzo makes our 1990s banking realness come true? It’s the only wish over 50% so it’s gotta be done, right?

:two: In second place is Direct Payments from Pots. If there’s one thing that the community likes almost as much as exchanging money through writing on bits of paper, it’s Pots! Especially paying directly from them. Fortunately, we also think this is what’s on the cards for this year, so we’re moderating our expectations! :muscle:

:three: More Pots! This time credit card pots - stashing away the amount you spend on credit cards from your Monzo account to a Monzo pot. Then presumably paying the bill from that pot. That’d be sweet… :honey_pot:

At the other end of the table…

Poor the Garmin Pay. Only 2% (just three people) want it. And it’s even beaten by Badger Pay. Oh my. :badger:

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Quite right.

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I’d really like to see budget durations for specified days. Such as the last Friday of every month in addition to monthly or every 4 weeks. Would love to see a credit card too.

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Last call for votes! :ballot_box:

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I’d like to see Pots get a few more features this year and a bit of a visual cleanup.

The top part of the screen (around the title/pot total) is too cluttered when the pot is an interest earning pot and when you have a savings goal too.

The iOS app custom image alignment tool for pots is still square instead of rectangular.

I’d like to see a return of the goal progress bar in some form too, and things like having a date attached to a goal etc. If a progress bar could also be shown on the pots overview screen without significantly reducing the number of pots you can see at once that would be good too.

Also to have a visual of how your savings have been progressing over time would be cool.

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PLEASE add IBAN/Swift and Cheque imaging.

These are basics in all other banks. ALL!

Even Starling added these very quick but still not in Monzo after years??

This is why I won’t go full Monzo. I can’t get paid from US to Monzo as they won’t allow Wise (I wouldn’t use a third party anyway)

Please add these basics into Monzo.

Been with you since Beta waiting for these.
I even remember IBAN “being planned” but then removed from plans…

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So we’re just ending the seventh (!) week of the year and what better time than a quick look at how things are going.

i have to say I’m pretty disappointed at the pace of Monzo delivery. In those seven weeks we’ve only had a (partial) rollout of a years view in Trends. Come on Monzo.

It’s even more of a pity, considering that this period should have had some development stacked up from the Christmas pause. I think back on what the former Monzo product person said in their exit blog:

Just in the past few months we’ve shipped three Zero to One products: Monzo Flex, Monzo Pay and Monzo Trends. These new products are doing great. And we’ve already shipped tons of improvements to these brand new products.

I can’t help but think this was a little bit of a pat on the back when, in reality, Flex hasn’t been formally launched yet (and isn’t widely available) and Trends is still not available to everyone (unless @projectfortytwo is somehow mistaken). I don’t know anything about Monzo Pay, not being the target market.

My point isn’t to call out a vainglorious post but to say that, from a customer perspective, there’s still much further to go. Seven weeks in to the year and a marginal change to an existing feature is not velocity.

Anyway, let’s see how expectations are tracking with reality:

  • Flex will fully launch :x:
  • Pay for Flex, and Plus and Premium, from Pots :x:
  • Direct payments from Pots launched :x:
  • 6 million users! :white_check_mark: (reached at 2314 on February 9th: (The race to SIX MILLION users is over - #169 by AlanDoe))
  • Summary is retired :x:
  • Different time periods in Trends (e.g. weeks, years, custom) :white_check_mark: (that a generous tick as it’s still rolling out!)
  • Cheque imaging :x: (I know I put this in my predictions as a curve ball - I must have been on the Christmas sherry).
  • The forum will survive a year :white_check_mark: (so far!)
  • Budgeting moves out of Summary :x: (not yet - will the Summary/Trends/Budgeting/Left to Spend quagmire ever be resolved?)
  • Monzo offers stocks and shares (or other investment products) :x: (reminder: Monzo set this expectation - now they need to deliver on it).
  • No one from the C Suite will post on the forum :white_check_mark: (so far!)
  • Plus / Premium for joint accounts :x: (sobs in @davidwalton)
  • 7 million users :x: (that’s actually an assumption as and we’re unlikely to know when it is hit, so shrug :man_shrugging:)
  • A proper web interface :x: (unless you’re a business customer!)
  • Payment directly between Pots / connected accounts :x:
  • Native international transfers in the app (with an IBAN) :x:
  • Master feed, aggregating different accounts or pots :x:
  • There will be (at least) one update email for investors :white_check_mark: (one popped into the inbox on 13th January)
  • Enriched merchant data is updated / accurate again. :?: *(my app says no, but at least it’s not being totally ignored right now…)
  • Tablet apps :x: (come on now, this really won’t be on the 2022 to-do list, surely?)
  • A founder will leave :x: (Jonas is still with the company, and even popped up on a recent podcast).
  • Pay in cash at the post office :x:
  • Removal of the blue buttons below the cards on the feed :x: (I suspect this is a design decision that’ll never actually be realised. Le sigh)
  • Monzo offers crypto products :x: (:zipper_mouth_face:)
  • Monzo will announce a profitable run rate :x:
  • No physical card by default (orderable for free) :x:
  • One or more of the C suite will leave :white_check_mark: (Chief Product Officer heads off)
  • Monzo closes US operations :x: (in fact, the US has exited beta!)

… I’ll leave the rest because we’re into diminishing returns!

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Not sure where else I should look for this. I have Home / Plus / Pay / Help tabs at the bottom of the screen. If I tap on the pie chart icon at the top of the screen I see “left to spend” and budgeting options. Nothing in Monzo labs to select. Any pointers?

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What app version are you on?

(click the cog top right when in the list view, it’s at the very bottom)

4.19.0 on Android.

I don’t think you’re mistaken. If you don’t have it, it’s not there!

@AlanDoe anything you could do to raise this internally? More generically, could you confirm if everyone should have Trends now? :pray:

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Currently chasing up :pray:t3:

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have a look in the labs part for andriod i had to switch it on there

Hey Alan, any luck following up on this? Really keen to get Trends in my app :slight_smile:

We’re half way through 2022! How are our expectations and wishes holding up?


Expectations

  • Flex will fully launch :white_check_mark:
  • Pay for Flex, and Plus and Premium, from Pots :white_check_mark: :x: :x: (you can pay for Flex from a pot, but not Plus or Premium… yet!)
  • Direct payments from Pots launched :x:
  • 6 million users! :white_check_mark: (reached at 2314 on February 9th: (The race to SIX MILLION users is over - #169 by AlanDoe ))
  • Summary is retired :x:
  • Different time periods in Trends (e.g. weeks, years, custom) :white_check_mark: (:question:) we have years, but we still kinda need financial years and custom periods
  • Cheque imaging :x: could this be anything else?!
  • The forum will survive a year :white_check_mark: (so far!)
  • Budgeting moves out of Summary :x: (not yet - will the Summary/Trends/Budgeting/Left to Spend quagmire ever be resolved?)
  • Monzo offers stocks and shares (or other investment products) :x: (reminder: Monzo set this expectation - now they need to deliver on it).
  • No one from the C Suite will post on the forum :white_check_mark: (so far!)
  • Plus / Premium for joint accounts :x: (much sadness)
  • 7 million users :question: we just don’t know, so shrug :man_shrugging:)
  • A proper web interface :x: (unless you’re a business customer!)
  • Payment directly between Pots / connected accounts :x:
  • Native international transfers in the app (with an IBAN) :x:
  • Master feed, aggregating different accounts or pots :x:
  • There will be (at least) one update email for investors :white_check_mark:
  • Enriched merchant data is updated / accurate again. :question: variable! Some signs that it’s improving - and we have merchant data for connected accounts now - but it still doesn’t seem to be quite there…
  • Tablet apps :x: never really expected, was it?
  • A founder will leave :x: Jonas is hanging on in there!
  • Pay in cash at the post office :x:
  • Removal of the blue buttons below the cards on the feed :x:
  • Monzo offers crypto products :x: (:zipper_mouth_face:)
  • Monzo will announce a profitable run rate :x: although the annual report is due any time now, I think…
  • No physical card by default (orderable for free) :x: instead we got the neon card promo!
  • One or more of the C suite will leave :white_check_mark: (Chief Product Officer heads off )
  • Monzo closes US operations :x: (in fact, the US has exited beta!)

Finance & Fintech

  • Chase launches direct debits and standing orders :white_check_mark:
  • Starling will launch a credit card :x:
  • Buy Now Pay Later firms subject to much tighter regulations :x: not yet…
  • Amazon and Vision come to an agreement to keep Visa credit cards accepted on Amazon :white_check_mark:
  • Revolut will have its application for a UK banking licence approved :x:
  • Freetrade launches in Europe :white_check_mark: it’s now available in Sweden, even if it didn’t land with a bang
  • Starling will acquire another firm.
  • Amazon will switch open banking on to escalate the war with MC and Visa :x:
  • Chase extends its cash back offer to the end of 2022 :x:
  • Starling will receive bad press due to their covid loans :white_check_mark:
  • Nutmeg is folded into the Chase app :x:
  • Tandem will be bought out or insolvent :x:
  • The Bank of England base rate is >3% by the end of the year :question: it’s not the end of the year yet, but rates are half way there…
  • Freetrade and Monzo announce deep integration :x:
  • Open banking payments go mainstream :x: arguable, but I don’t really think they have - anyone with a different view?
  • Starling will float before the end of the year :x: feels like a really bad time to go to market…
  • Curve will be acquired :x: not yet, but they’re making changes - perhaps trouble is afoot?
  • Project Imagine (Dozens) will survive into 2023 :white_check_mark: (:x:) tricky one. We know now that Dozens (the consumer facing brand won’t, but Project Imagine - and their B2B offering (Pi1) lumbers on
  • Starling will be acquired :x:
  • Revolut will buy another firm for its UK banking licence :x:
  • Freetrade launches elsewhere :white_check_mark: yep - they’re now in Sweden!
  • Atom Bank will be acquired :x:
  • Coconut will be acquired :x:
  • Chase ends the year with millions of customers :x: not so far. Feels like a remote possibility at this point…
  • Revolut will have a down round :x:
  • Crowdcube is acquired :x:
  • Metro Bank is acquired :x:
  • Metro Bank share price increases :x:
  • Curve will fully launch in the US :x: I think…
  • The Government renames the Bank of England :x:
  • The reimagined Dozens app will be a success :x: there will be no reimagined Dozens app. Sadness
  • Crowdcube goes bust. :x:

Wishes

  • Cheque Imaging :x:
  • Direct Payments from Pots :x:
  • Pay in cash at the Post Office :x:
  • Enriched merchant data is updated / accurate again :question:
  • Credit card pots :x:
  • Monzo offers investment products :x:
  • Pay for Flex, Plus and Premium from Pots :white_check_mark: :x: :x:
  • A proper web interface :x:
  • Automatic get paid early :x:
  • Automatic salary sorter :x:
  • Plus / Premium for joint acounts :x:
  • Different time periods in Trends :white_check_mark:
  • Native international transfers :x:
  • Budgeting moves to Trends :x:
  • Payments directly between Pots / current accounts :x:
  • Tablet apps :x:
  • Trends finds a way to segregate mandatory and discretionary spend :x:
  • Master feed, aggregating different accounts or pots in one feed :x:
  • Children’s / family accounts :x:
  • Flex for joint accounts :x:
  • Monzo offers crypto products :x:
  • Ability to Flex non-Monzo transactions :x:
  • Faster Payments in / out match your specified payee name :x:
  • Summary is retired :x:
  • Overdrafts for joint accounts :x:
  • Redesign of the transaction screen :x:
  • Android search reaches iOS parity :x:
  • Removal of the blue buttons below the cards on the feed :x:
  • Notes, split bills, tabs and search for connected accounts :x:
  • Complete redesign of the app :x:
  • A redesigned payments screen :x:
  • No physical card by default (but can be ordered for free) :x:
  • Full launch in the US :question: arguable. Out of beta, but is it a full launch? Is it even feature complete? :thinking:
  • Monzo closes US operations :x:
  • International (non-US) expansion :x:
  • Samsung Pay :x:
  • Garmin Pay :x:
  • Badger Pay :badger: :x:
  • Enriched merchant data is abandoned :x:

Just leaving this here… It’s for others to judge how this has stood the test of time. :eyes:

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These are majority things people have requested or want, not what Monzo has committed to, so can’t be too disappointed in wishful thinking :joy:

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Close the forum!

(By which I mean that if we’re only here to talk about the bit in bold (my emphasis) then the community would be a very quiet place!)

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Whyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy :weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary::weary:

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So many :x:

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