Anyone else got problems with tapping on West Midland Buses? I live in Brum and you tap your card to pay for travel. There is no option for PIN. With my Monzo card it just does not work about 75% of the time but is fine when tapping in shops and restaurants. I froze it and unfroze it to see if that helps, but it didn’t. Anyone else got this problem? Is it my card or Monzo of the machines on the buses? Annoying.
You tried it on Google Pay or Apple Pay
It’s likely a problem with the terminals though at a guess, especially when it works everywhere else.
What errors does the terminal say, what happens in app?
No google or apply pay. Using the card only.
The terminal sits there and does nothing. App says nothing, A couple of times the terminal has said ‘Present only one card at once’ and then gone on to not take payment. I take the card out of my wallet to do it so it is not that.
I’m thinking their terminals could be rubbish. They let me on the bus for free but it’s kind of annoying.
Sounds like rubbish terminals, maybe experiment with different angles/sides of the card against different parts of the reader.
Might be worth ordering a new card in case yours is a bit damaged ,but otherwise enjoy the free rides.
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Cheers.
With the trying different sides and moving the card around on the terminal, I could make a pizza base with the same effort and movements.
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You haven’t reached your contactless limit have you?
After so much offline or online payments you need to do a chip and pin transaction somewhere
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Didn’t work on two buses today but I was able to use it in a restaurant without entering a pin.
That seems a bit of a strange system for transport if that was the case. Is it?
Transport can be offline, there’s separate offline and online limits. Make a chip and pin payment and see if it works on the bus after
Got to be worth a try.
If that doesn’t work you could try ordering a new card. I had a card that worked everywhere except 1 local shop. Replaced it and it’s been fine since
Yes!!
Went up to Villa for Brentford away a few weeks back and wanted to get the bus back to the city, I tried Amex via Google Pay - declined. Monzo via Google Pay - declined. Amex physical card - declined. Monzo (Premium) physical card worked.
My mate tried to get on using his hot coral card and it wouldn’t work. I also tried to pay for him using my MBNA MasterCard and that was declined too.
So yeah, I think it’s a mix of dodgy terminals and possibly Monzo acceptance.
What company is it, First and Yorkshire Tiger work fine in these parts. Is it an independent or a big national company.
The bus company is likely to be NX West Midlands (NX being National Express)
