Oh wow it’s goes in app if u are a customer instead of web interface. I like that.
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So does Monzo.
I only used it once in Monzo but that was on prepaid card. It’s good tho!
I had the same, I wondered why my Starling card had been added, saw the T&Cs and just clicked out.
Starling, the Challenging Bank.
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Starling really is the gold standard with the way their system handles direct debits and standing orders. I’ll keep saying it again and again because Monzo is really lacking in this department.
I had a scheduled bank transfer to go out today. Starling’s system patiently waited until I had received money from my Squirrel account at 9am. Any other account would have declined the payment as I didn’t have enough at 3am or whenever payments get processed. So impressed.
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Good to hear, Simon. 
Please spare some thought for how annoying that might be for other users in the community to read 
it’s not going to make a difference to how quickly Monzo roll out the improvements..
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That is not necessarily true, sometimes good suggestions get lost in between loads of other chit-chat like the Android Pay re-brand.
If you want to make sure that an issue is seen, the best way to report it is via the in-app chat with the support team. Sharing issues here gives users a heads up & a chance to discuss them but it’s not a reliable way to make sure it’s seen by the team, no matter how many times it’s posted.
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Hang on, they’ve linked machine learning to know money is usually on is way?
You sure about that?
Did they say that?
Perhaps, and this is speculation, it doesn’t send until the funds are available and periodically checks through the day to see if funds are available- no machine learning required.
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No. It works like zombi said. I am imagine the transfer would fail if it reached the end of the day and you still didn’t have enough balance to cover it.
That’s actually not quite true. I’m far from a specialist, but I have had direct debits with Barclays, TSB, NatWest, and Santander “wait” until the afternoon if money wasn’t in the account in the morning. Barclays even texts you in the morning to transfer money by a given time, if you don’t have enough (you must sign up for this manually, though). Others may as well, but I have never tried.
The only bank I actually know of that simply fails in the morning without retrying is Monzo. (That’s not say there are no others, but I simply don’t know of any other.)
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10 posts were merged into an existing topic: Direct Debits & Standing Orders Feedback / Suggestions / Ideas
Feedback on DDs and SOs here;
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Beware of Starling Bank misleading information!
Just transfered to the company EUR and lost £800 due to the awful exchange rate GBP/EUR 1.16 comparing to official and advertised mastercard rate of 1.13.
Starling promotes no fees, but actually the fees are huge!
So dissapointed! Customer service is awful!
It sounds like you might have transferred the money from a bank account that was holding your money in Euros? In which case, it was your bank that gave you the bad conversion rate, not Starling, I’m afraid.
I’d recommend using TransferWise for this instead..
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Just joined, first post is rather erm 
… so yeah anyways Fry says it all
unfortunately, it is Starling bank that gave this rate.
That is the problem and a hidden untold story.
Starling shows how much in euros was received and it was received without any difference of what was sent.
The difference came purely out of Starling draconic exchange rate!
Such a misguidance and mistreatment!
Can not believe and tried all ways - but nothing could be done.
They do not want to revert the situation or cancel the operation.
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