Itâs more frustration than anything else to be honest. I think if they nailed the implementation down, fixed the customer service, and opened up a bit it wouldnât even be a competition for me. Monzo works for me somewhat, but I canât see myself jumping all in as I donât 100% agree with the direction things are going. Starling, on the other hand, has the potential to be a good actual bank.
3 Likes
Oi! If anyones getting their last heart filled, itâs me! 
1 Like
Anyone asking about PO deposits has been getting the response that itâs just around the corner.
3 Likes
Ahhhhh Logan⌠Forever trolling people on Twitter!
I know Logan no longer does the Twitter⌠But I like to think he chips in every now and then!
4 Likes
Which are useless outside of England & Wales. A not-well-thought-through and exclusionary âfeatureâ that just made me feel that they donât care about the whole of the UK.
2 Likes
From what people have said about the NatWest staff⌠itâs useless in England and Wales as well 
But itâs beside the point, âsomethingâ was in place to allow a certain amount of customers to deposit cash if they so wished.
You canât forever hold things off because you arenât catering for absolutely everyone. Monzo do exactly the same, and itâs perfectly justified.
This whole âdepositing cashâ saga is probably worth revisiting when Starling actually announce something - Until then, itâs purely guesswork.
2 Likes
Interesting that itâs been problematic in E&W. I feel that because they did âsomethingâ, they could claim they had the feature, ticked the box, and didnât work to fully develop it with any urgency. Iâm saying this a Starling customer, not comparing with Monzo. Iâd rather that a feature is properly thought out and considers all customers, instead of making some feel like second-class citizens. It left a bad taste in my mouth. If theyâd not bothered with cash deposits at all, that wouldnât have happened!
How can you belittle starlings implementation of cash deposits and then accept monzos as great?
Fact of the matter is even if you are outside of england and wales (im assuming you are?) then youve had exactly the same issue for both banks as a worst case scenario, no way to deposit cash.
In the coming weeks/month youll be able to deposit cash in po for starling and paypoint with monzo for £1 per £300⌠personally theres no need to even argue whos won this battle for me 
3 Likes
Where have I said Monzoâs is great? Iâve not passed any comment. This is the Starling feedback thread. There are other places on the forum to discuss Monzoâs plans.
As it happens, I donât really care at all about cash deposits. But Starling introducing them with NatWest led me to feel that they donât care about the UK outside of England (or donât know it exists?). Sure, in this case for a feature I donât care about, but what next? This is why, for me, it would have felt better if theyâd waited to launch something UK-wide.
1 Like
it would have felt better if theyâd waited to launch something UK-wide.
I have no stake in this (my way to âdepositâ cash is to spend it immediately or give it to the homeless) but I would prefer a feature that works at least in some parts of the UK than none at all. Making everyone wait makes it worse for everyone.
Not to mention, the Natwest deposit thing always felt like a rushed, stop-gap solution, given the issues regarding NatWest staff not being aware of it (there were complaints on their community about Natwest rejecting deposits because it wasnât towards a NW account or that the person didnât have an account with them).
2 Likes
Apologies, i assumed from the other thread you were happy with the monzo implementation.
Im sad to see starling beat monzo with a better implementation on this one.
1 Like
Lolz
2 Likes
I donât fancy signing up to The Telegraph. What does it say, regarding the âLolzâ?
That was just a lol at starling usually getting arse into gear just when Monzo announce something. I know itâs probably coincidence but itâs amusing.
1 Like
Ah yeah. It has been known.
Whatever - if it keeps the impetus up and features rolling out, then Iâm all for it.
6 Likes
Free for personal, small charge for business
The lack of cash deposits was definitely a limitation for their small business and sole trader customers. Now thatâs going to be available I can see them launching integrations and maybe possibly business loans so theyâll be a real alternative for business customers and make Starling profitable a lot sooner
2 Likes
8 posts were split to a new topic: British Banking Awards 2018
A post was merged into an existing topic: British Banking Awards 2018
Monzo is for people. Starling for elite people⌠looks like that