Starling Feedback

[luxurytravelled (Ashley)]

As I said, I always found James to be very fair. He listened to my points when he had a go at me for sharing the card design, and before he went back to uni there was an effort behind the scenes to improve things - that I do know. Now he has gone back to uni, the original group are not around (Sarah/James and even Patrick), so its unsurprising.

[Daesimpso]

Being more on topic of Starling Vs Monzo features, rather than the forum closing down, I do have to say that the sign-up is a bit better with Starting.

I’ve just signed up to Monzo and now can’t do anything in the app until the card arrives. With Starling, I could add the card to Google Pay in the app and immediately start using the account. I could also use the weekend to start adding payees etc and get a head start, whereas with Monzo it’s going to have to wait until next weekend (I’m working away all week).

[admdly]

I could see this happening eventually, but not so suddenly. I do think it has been a knee jerk response. I largely agree with what you’re saying, but I prefer it closed over people acting more positive to please Starling. Giving a false sense of things being all well and good wouldn’t help them or the customers.

[nickh]

@Daesimpso

I’ve just signed up to Monzo and now can’t do anything in the app until the card arrives.

I thought you could add payees and do bank transfers?

[Daesimpso]

@nickh

I thought you could add payees and do bank transfers?

It’s stuck on a screen with the only option being “activate my card”, which I don’t have yet

[admdly]

I think you could with the prepaid card, but I know from experience that you can’t do anything in the app until the card arrives with the current account. It is one area I was disappointed when joining Monzo. I fed this back in app and had a reasonable discussion around it; I believe it’s just not something important right now but may be changed eventually.

[nickh]

@Daesimpso

It’s stuck on a screen with the only option being “activate my card”, which I don’t have yet

I hope someone else can find it, because I can’t.

I remember @cookywook posting (around 2 months ago), that Monzo were allowing people to “do more” with their account before the card arrived.

I remember, because I said I was disappointed you couldn’t use the card, and if you can’t use the card… What’s the point?

The answer was… “Setting up direct debits, bank transfers, adding payees etc”.

Or something like that.

[Peter_G]

notifications
savings goals
fee free foreign card use
Google Pay.

[nickh]

OK - Someone needs to find it

I’ve tried and failed - Someone must remember??

[admdly]

I remember seeing this, but I thought it was way back and regarding the prepaid account.

[Chalky (Daniel White)]

I set up my Joint Account yesterday and I can already use my existing Payees from my Personal Account (better than Starling) and have done so to set-up Standing Orders. I’ve also setup two Direct Debits using the account details that I got straight away, obviously as I only set them up last night, they haven’t shown up in-app just yet.

I am however missing the ‘add to Apple Pay’ and start using the account straight away function.

Other thing is that the Profile logos are pulled in from the users own accounts and that also works!

[16bitkieran (Kieran)]

Same Day Monzo

Quite a bit, I think! First up, just getting into the app right away is a better experience. Rather it being like ‘we’ve got this great app to show you but you’ll have to wait until a bit of plastic comes in the post’ it’s pretty cool that you can get in and start checking things out. Then when your card comes you’ll be ready and raring to go. But also, there’s plenty of things you can do without a card. Just sending and receiving money is a huge part of things (think salary, bills, Direct De…

[danmullen]

The thing that originally turned me off Monzo was when they introduced the £200 limit on foreign ATM withdrawals before charging a fee. Starling still manage to provide this service without any fees, which is a big plus point. I’d love to think that Monzo will revisit this decision at some point in the future but I suspect not.

One thing I like about Monzo is the round-up feature, something a lot of users requested via the Starling community and even got a mention in their last roadmap but, unfortunately, they recently confirmed it’s not being developed.

I do prefer the Starling look and feel but Monzo’s recent “big list” really peaked my interest. I was really impressed with the communication they put out, the pace of development and the updates on what was achieved.

[admdly]

I’m curious how you’ll know if Starling do start to cap ATM limits. Given past communications, you’ll likely first find out by hitting the limit while abroad.

[admdly]

Thanks for finding that; I was also looking. It seems, at least from my experience and talk to CS, that this hasn’t gone full rollout yet. I wonder if this is still an experiment?

[luxurytravelled (Ashley)]

Starling has their fingers in a lot more pies than Monzo - their entry into the platform as a service, business banking and payment services counter that. Monzo has to make the current account self sufficient has that is the product, hence charging for it.

[nickh]

Thank you! I knew I wasn’t going mad.

Forgot it was from “Making Monzo” - I thought it was a fully published release.

@cookywook - Any update on this one?

[anon61087081]

Have asked for them to fix this… hopefully if we get more traction they might change it:

Instant Digital Card

Totally agree with this. It should be the standard when you have a new account, new joint account, or need a new card sent it - it should all show instantly in the app and be available to add to Google Pay and Apple Pay. Barclays already do this. As do starling I believe.

[admdly]

Nationwide do this. Well, sort of: if you have a card in Apple Pay, and order a new card, Apple Pay automatically updates. I’m assuming Google Pay/Samsung Pay also do.

[bentalbot]

Amex put the contactless logo on both sides for me?