Thanks for finding that; I was also looking. It seems, at least from my experience and talk to CS, that this hasn’t gone full rollout yet. I wonder if this is still an experiment?
1 Like
Starling has their fingers in a lot more pies than Monzo - their entry into the platform as a service, business banking and payment services counter that. Monzo has to make the current account self sufficient has that is the product, hence charging for it.
2 Likes
Thank you! I knew I wasn’t going mad.
Forgot it was from “Making Monzo” - I thought it was a fully published release.
@cookywook - Any update on this one?
2 Likes
Have asked for them to fix this… hopefully if we get more traction they might change it:
3 Likes
Nationwide do this. Well, sort of: if you have a card in Apple Pay, and order a new card, Apple Pay automatically updates. I’m assuming Google Pay/Samsung Pay also do.
3 Likes
Amex put the contactless logo on both sides for me? 
1 Like
“Same Day Monzo” is a project we are still working on!
Don’t have any specific timelines to share (although I’ll see what I can find out!) but there’s been a lot of activity on that project recently from what I can see, so it seems to be moving quickly 
14 Likes
Amex so that as well I think, hopefully means it won’t be long until you can add it immediately once your card is generated for the first time
Personally I found the forum really useful for finding out how to do something without having to pester customer services. Or discussing how to make best use of features. Would anyone be interested in a customer forum or general fintech forum where this could continue?
2 Likes
If I CASS away from Monzo in the past it easy to get a new account number?
It is sad to see the Starling forum close as their was genuinely helpful people and staff. I know if I had an issue the Staff members , Gurus and other forum members on there were very helpful. Now if I got an issue I to go via the in app chat. I have had mixed experience with that chat in the past. Nothing major but gives me little pause.
But in the past whenever i spoke to Monzo staff they were seriously good.
Starling is not “main” account its simply a spending account and I have held off from moving my main bank elsewhere while I watch the fintech space develop. I am happy with Starling and despite its flaws overall I am happy with the product. I am not going to chose a bank whether it has a forum or not or else I would have switched my main bank ages ago. Starling despite it flaws does work well.
But one things I like about Monzo while being on here:
Transparency. Its refreshing seeing a road map getting “ticked off”. Its also nice to have real conversations with people from Monzo. There is little “corporate speak” its just real people trying to make the best product they can. That is so refreshing.
I am genuinely am interested Monzo it was the bank that got be interested in fintech in the first place and I have been watching them constantly even when I been on the Starling side of the fence.
3 Likes
I believe Nationwide use TSYS to process card payments, much like Starling use GPS, so the hard work has likely already been done. It’s one of the reasons Nationwide were surprisingly quick with Samsung Pay.
1 Like
Pretty much everything that I want to say about the Starling forum being closed has been said by others, but the key point for me are:
-
Monzo was the first forum I decided to sign up for and contribute to (you can count the number of forums I’ve signed up to on one hand). I think that says something for the community here and the fact that I was sure that Monzo valued their forum community. Likewise I hoped for that over at Starling.
-
When I contribute I hope it will be valued not just by the community but by the organisation that is running the forum. I learned a lot from the contributions on their forum, just as I do here. Now the time I spent there and more importantly the time spent by many others is lost for the future. That doesn’t show much respect for those who were involved.
-
Clearly having a Starling forum is not a good fit for where they want to go in the future, and I respect that. Similarly they will have to respect that I won’t be using their product much in future.
-
@simonb said a few important things about community being about people. Recently an organisation I work with launched a forum for a specific purpose for a small group of people (and I hope it will grow), and I nearly invited people to join from the admin account we have for that forum. I stopped and I decided that it should be about people and so used my own account for those invites. It seems I am in the right place here
I hope the Monzo forum will stay in place for a long time to come!
4 Likes
Do they do that for debit card payments too? I know their credit card operation is run by TSYS entirely I think.
2 Likes
I wonder, does that mean it can work at twice the range? 
2 Likes
Cancels itself out… the contactless is a lie! 
1 Like
TSYS is Credit Card only. Debit/ATM is BASE24 software ran on ‘in-house’ servers.
1 Like
I’m pretty new to challenger banks in general, and both Starling & Monzo in particular. I was guided to Starling due to wanting a bank that could handle Garmin Pay (although that is no longer a major issue as I’m using Apple Pay now).
On the subject of the forum - at first I didn’t even know Starling had one but, when I found out, I read a lot and became a bit of a “lurker” with only making posts when I thought I could contribute.
I felt “safe” in that I was in the company of likeminded individuals and, as a newbie, chances are that someone in that community would have gone through any questions/issues I was going through. I didn’t feel like I was “alone”, and it saved me having to bug Starling themselves about little things. I was just in the process of moving my main funds/accounts over to Starling, but hadn’t got as far as abandoning my legacy banks.
Now that the community has come to an abrupt end, I feel like Starling has lopped off their own legs. I don’t feel part of the community any more. Without this community, I no longer feel “safe”. I can’t see if likeminded individuals have been through any issues I’m dealing with, and I don’t really want to bug Starling with my issues because they’re probably minor ones. I’m no longer confident that I want to embrace Starling 100%, as I had intended to before.
I’d like to join Monzo and try out things over here, but I had to jump through a few hoops to join Starling because I have no photo ID (I don’t drive or go abroad - so no driving licence or passport). At Starling I was lucky enough to connect up with Oliver who pretty much held my hand and guided me through “on boarding”. Even though he made it as smooth as possible, I’m still hesitant to join another bank and go through the same troubles of not having a photo ID.
If I could be assured that not having a photo ID isn’t a big issue, I’d try out Monzo because I much prefer being part of a bank that has a community. I don’t intend to abandon Starling just because of the lack of a forum, as I suspect I’ll get over my unease of it disappearing, but I’d like to have options going forward.
11 Likes
It’s shocking to me to see how short Starling are being with people on Twitter, I saw a poster ask a legitimate question about people being able to deposit cash into their Starling account via post office as they’d missed the spring deadline, and all they replied was ‘No there is no update on post office, thanks for sharing your feedback’ - It might not sound a lot, but this sort of response to me, doesn’t really scream transparency at all.
At least here in the community, if for whatever unavoidable reason, the Monzo team aren’t going to hit a deadline, they always keep us informed about what’s going on and progress.
8 Likes
This pretty much sums up my experience too
2 Likes
They were looking at alternative forms of ID but as far as I know at the moment it’s still driving license or passport. You could send an email to help@monzo.com and explain your circumstances to see if they can help or advise you further
4 Likes