Starling Feedback

Good news if you were waiting for this implementation from Starling :slight_smile:
I still prefer Monzo’s way of no title but it’s progress.

https://community.starlingbank.com/t/gender-neutral-mx-title/8411

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There are so many potential titles to support by going down this route.

Yep - having Mx is great. Do they also support Lord, Judge, MP, MBE, QC, or EUR ING (European Engineer - yep, this is a legal title!) and all the others?

What if your choice is not to be identified by a title at all?

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No idea - But this is the follow up:

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As far as I understand it, Monzo just automatically use Mx for everyone.

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We have no internal concept of titles at all.

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:raised_hands:t2: I’ve never really understood the need for titles! :face_with_monocle:

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I think @GalaxyMergirl would be happy with this one, I have read some grumbles about it back in the days :smile:

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The searches from Monzo on my credit report show “Mx” before my name. Where is that coming from - Monzo, credit agency or Noddle?

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I have Mx on the searches but no title at all on the financial accounts bit for Monzo

It’s a good question, and I’m not too sure - @rika or @richardcadman may know the answer.

What I can confirm is that our internal customer tooling has zero concept of a title.

So, when I pull up a customers details, there are no titles anywhere in the tooling. Same if you requested all the details we hold on you, there wouldn’t be any reference to a title anywhere. From the looks I’ve had into some of the raw unprocessed data that we have before it gets formatted or parsed into our tooling interface, the concept wasn’t there either (although I haven’t spent a huge amount of time looking into our codebase since IANAP)

If it’s something that the credit agency or Noddle require, then I would imagine it might come from them, unless it’s a situation whereby we’d be completely prevented from sending data to them with an incomplete required field, in which case it could be an ad-hoc append when that data gets sent out.

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Starling’s response is that some systems require a title, and they considered internally using ‘Mx’ where needed, but they went this route.

I honestly feel the Monzo approach is better for those who this matters to. There’s a huge amount of possible titles and the lack of flexibility offered just isn’t going to satisfy everyone.

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I had both when Monzo searched me earlier this year - Mx and Mr.

I wonder if the Administration Review search was taken from my passport ID as it included my middle name and the Quotation Search didn’t.

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I’m sure I read before that if something requires a title Monzo uses Mx. But I think it was on the diversity thread and I’m not going there to check :cold_sweat:

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But I like being Dr Rev Dave

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Some really good discussion going on on the Starling forum on the Monzo vs Starling thread- features, diversity chat and all. Whoever he is, this guy is absolutely cracking me up.

https://community.starlingbank.com/t/monzo-vs-starling/5202/1171

I also did not know this was a feature. Pretty cool.
https://community.starlingbank.com/t/monzo-vs-starling/5202/1228

You’ll have to head over to their forum yourself to find out the result of that die roll. :wink:

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The wife part :laughing: :laughing:

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Same here

On my “administration review search” its mr with my middle initial

On my “quotation search” it’s mx with no middle initial

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Aww, he’s gone now. I was enjoying that.

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That was bizarre :thinking:

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I was literally LOLing. Though at the same time feeling bad for Starling. To lose a poll on your own forum like that… :frowning:

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