Starling Discussion & Feedback

Bar the £300 daily limit, overseas withdrawals have no monthly limit?

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  • Joint account feature parity
  • Interest on pots (without minimum balance)
  • Viewing spending by merchant
  • iPad app
  • Euro account
  • Paying in at the Post Office
  • No charges or limits on paying in
  • Better limits on foreign cash
  • Better payments UI

Maybe I’m wrong but I also just get the impression that they’re more bothered about improviing boring features in the app rather than just focussing on monetisation.

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I feel the same way too - but Monzo are monetising by charging us money, Starling are doing it by striking deals with other businesses using their platform which subsidises the service in our favour. I know which one I prefer.

The tables seem to have turned somewhat though in the past year - it used to be everyone hated Starling and their third party processor going down but that doesn’t seem to be an issue anymore, now it’s Monzo going down more often than anyone would like.

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Isnt this what monzo is doing by taking a cut of the interest or getting referrals from limited partners via plus or savings pots? :man_shrugging:

Id prefer it the other way to be honest… if i can see the company taking a cut of my potential profit by offering me a worse deal than i can get direct for convenience then it sours my impression of them

Starling seem to be making more profits from exchange and business accounts from what i can see

They have s number of revenue streams but the B2B banking-as-a-service and payments platform are where the money’s at. Hopefully that means they never need to charge personal customers for things like cash deposits and foreign ATM withdrawals.

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Happy cake day Dan. Only £70 a slice

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Guess it comes down to whether the BaaS earnings will always be able to cover the costs as the customer base grows and whether they grow at similar rates

If they suddenly went from the 0.5 million customers they had earlier in the year to the 2.5 million as Monzo have now then they may struggle to cover it, but they don’t and they don’t

:man_shrugging:

That’s why I said “hopefully”! :crossed_fingers:t2:

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Any indication that Starling has/is about to publish their annual report and accounts?

They shared theirs publicly on 1st August last year:

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Starling has 775,000 customers.

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Anne really does love an exclusive natter with The Times

More their style

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Thanks! I’m out of views, though :pensive:. Any interesting nuggets?

(Please no one post the entire article, that’s not a good thing!).

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Are they profitable yet?

Short article but expecting 1m customers and £1bn deposits by end of year. £26.9m loss before tax last year. Figures apparently from annual letter. Planning to launch in Netherlands, France and Germany via Ireland, timeframe unspecified.

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£1000 per customer deposited then?

Thanks, super interesting.

I wonder if/when they’ll post the annual letter on their website?

On revenues of £750,000

It addresses that, albeit in a confusing manner. But sounds like after 12 months the average customer reaches balance of £1,450. But if most customers haven’t had accounts that long then it roughly works out.

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Interesting :thinking:

People have speculated for a while that Starling are having their consumer services costs effectively subsided by enterprise revenue, such as the DWP tie up.

Revenues of less than £1m for the year would suggest otherwise.

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That’s very confusing as the average balance is completely different to the average deposit to make that billion

Paywall on the article I can’t get by so haven’t been able to read it yet, so apologies if I’m missing something from the article

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