Hi, hello!
Am really starting to love Monzo and have recently set up 5 or so pots to help with budgeting. We have a joint account and Monzo Plus and I would like to - if possible - set up a virtual card for a few of these pots so the money comes straight out.
However, when I try to set it up, the only option I get for each card is direct from my personal account.
What am I doing wrong? Or is it even possible to do this from a joint account and joint pots?
Thanks!
Are you setting it up from within the joint account pot?
Hi Carlo, thanks for the response.
I’m not setting it up from within a pot - I don’t think I have an option for this when I go into the pot?
I’m trying to set it up from:
‘+’ in top right, then ‘create virtual card’, ‘create virtual card’ again and in there I then only have the option to pay from personal account (screenshot above).
Cheers 
Do you not have this when you go into the Pot on the joint account you want the card set up from?
I don’t have a joint account so not sure if the process is different.
Are these old virtual cards? If so, old ones can’t be linked to a pot.
Make a new one and then you can tap where it says Pay from : Personal account and select and personal or joint pot.
Hey, no, they’re not old virtual cards, I’ve never had one before.
When I try to make a new one I don’t get any other optionn from the ‘pay from’ prompt than my personal account. No pots at all show up there.
Hi mate.
I have most of that that you are showing from the joint pot … apart from the bottom bit showing the virtual card!
It is possible.
If I create a new VC (starting from the ‘Max’ tab → Virtual Cards → Create virtual card) I get the usual creation display:
If I tap on ‘Pay from’, I get to select The Personal account, Joint account, Personal account pots and Joint account pots:
(
)
It’s not something silly like your Joint account is accidentally frozen?
Hey guys, thanks so much for all your replies.
I’ve figured out the issue, it was because I was still on an old Monzo Plan - Monzo Plus, so I have changed to Perks and instantly got the ability the add a VC from our pots!
Thanks so much for taking the time out to help. I really appreciate it.
