Hey Niall, look at this thread there might be a solution here for your issue
Taken from https://monzo.statuspage.io
If you’re still having issues after performing the actions suggested then you need to contact support.
As @N26throwaway says, it took 24 hours for them to update the Status Page.
If the issue wasn’t fixed I wouldn’t even be able to contact support because the app didn’t work.
I’ve opened a complaint now anyway so I’ll see how that gets dealt with.
1 Like
Sorry, was just trying to help! 
1 Like
Wonder what the cause was?
As seems a small minority impacted as far as I can tell.
1 Like
Apologies if my tone came across a bit rude. Wasn’t my intention.
1 Like
From my experience we’d have a reporting agent that watches for the app failing to contact the core infrastructure on the users device, and then would log that on a secondary infrastructure. Usually a 10-15% failure increase initiates auto-emails and calls to the whole team
1 Like
I had quite a delay in getting paid early, then various error messages when I was trying to sort the funds. All done through now but was definitely a notable problem earlier.
1 Like
Dunno if this team still exists or if this problem is for them but in iOS app the flickering on the map in the transaction screen is very jarring. I’ve noticed other areas of the app flickering, like on the new Explore tab, the cards flicker slightly. It’s more noticeable in dark mode. Ive reported in the TestFlight app as well. I’d love a fix for it.
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.