Say hello to iOS Health team at Monzo 🍎 🩺

walderston · 9 March 2023 17:25

I’m on TF and don’t have this issue

pigeon · 9 March 2023 17:26

I just can’t get over this image, 6Gb is insane

cadiazm · 9 March 2023 19:44

momzo · 9 March 2023 21:12

Lucky me, had this account for two years

Paulw · 12 March 2023 14:49

I’m experiencing a bug with Summary. I’m seeing my personal Summary screen on my joint account. When I view a transaction from the Joint Summary it shows my personal transactions. Done the usual delete and reinstall. Still there.

DaleBuckley · 14 March 2023 10:37

Hi @Paulw, thanks for the report.

I’ve highlighted this to the team but we need some more details to be able to reproduce it. If you are using a beta version though Testflight could you report the issue through Testflight? From there we automatically get extra info to help us. If not could you follow the requirements in this thread so you know what info we require.

Just to reiterate what @leewatkins said towards the top of this thread; the iOS health team is primarily focused on stability, logouts & performance for now. The excessive data usage does fall under our umbrella but the bugs on specific screens belong to separate teams. If a bug seems to be tied to a specific screen on the app then it’s best to report it in the bug reports section of the community for now so it doesn’t get lost in the middle of a thread.

Thanks - Dale

Paulw · 14 March 2023 12:43

Thanks Dale for the clarification

pigeon · 19 March 2023 19:24

Only me who noticed the low resolution assets used within the iOS app at least?

andrew_fishy · 20 March 2023 08:22

The new overview screen in Monzo Labs, when active. It’s not sending me notifications when I receive money? Someone paid me this morning and I wouldn’t have known if they didn’t message me

Djcnrurhf · 22 March 2023 10:22

Hi Dale, any update on the large data size issue on iOS devices? My device is still showing 3.56GB data for Monzo. I haven’t tried uninstalling and re-installing.

Thanks

DaleBuckley · 22 March 2023 10:45

We conducted an initial investigation but have yet to find the root cause of the issue. We have a couple of higher priority issues to address first and then we will be back to looking at this, but it looks like it’s going to take some time. We update you as soon as we have something to share.

Thanks for the report, I have forwarded this to the relevant team.

DaleBuckley · 23 March 2023 15:24

I just want to give an ‘update about the update’.

Due to the low level nature of some of the issues we have been addressing we are being very cautious with how we roll them out. Some of the issues required us to take our time gathering concrete evidence (sometimes over multiple weekly releases) and then more time prove the fixes we have put in place have actually worked. All of this has led us to take a little longer to put something tangible together for the community.

We have some very exciting things we are working on and have recently had a couple of ‘aha’ moments. But rest assured the needle is moving in the right direction and as with a lot of our work right now, we just need a little more time. Thanks for you patience!

michaelw90 · 23 March 2023 15:39

Thanks for stopping by @DaleBuckley and giving us an update I look forward to seeing what things you’ve been tweaking when we get to that point!