I did, i spoke to 3 different people.
The first two said that they cant send me a PDF and has to be posted (to which i said that’s its not right that a digital bank wont give me a digital copy and has to send me a physical paper copy) then after pushing a little the second person did send me a pdf with 3 months worth of transactions going into my savings pot, however that template didn’t actually say Charter bank (the current bank that holds my money with the pot).
Then when i asked if this could be added/changed because its for a mortgage application - a 3rd person came to the chat and took over, now saying that its been passed onto a specialist and cant give me a time frame to when I’d get a statement.
My girlfriend is in the same boat yet she has been told that someone will get back to her tomorrow.
I literally just want a statement with Monzo and Charter on it for the past 3 months showing the transactions when i put money aside in my savings pot, to prove that I have a paper trail of said savings money