Recurring Payments

Well, yes. But to be fair, if you’ve had to go to the length of forcing them to stop billing you by asking your bank, I dare say you won’t be going back to that merchant.

Revoking CPA isn’t really intended as a normal-case option. Generally best to just talk to the merchant instead.

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Ideally I’d like each CPA to be an agreed upon ongoing transaction authorisation contract like a direct debit, but for card payments rather than bank debits

Legally, that is what happens. The contract is just the merchant’s terms and conditions.

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What does this mean, Seriously? Are you actually saying that no one can say something slightly off topic or out of context here?

I would expect you to look all the threads here from now on and tell everyone who is off topic the same thing you said to this gentlemen?

Some people here seem to have greater sense of entitlement for whatever reason and keep forgetting some basic principles like for example respect!

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I see that you wrote a reply and then immediately removed. I am sorry if you feel I criticised you without knowing the context but seriously I couldn’t find the context here I have followed the trail of yours and @anon44204028’s messages in this thread and could not figure out.

Total respect what you have done here and how you have helped thousands but sometime you need to think before you press send.

May I also remind you of this from Community Guidelines

Be Agreeable, Even When You Disagree
You may wish to respond to something by disagreeing with it. That’s fine. But, remember to criticize ideas, not people. Please avoid:
Name-calling.
Ad hominem attacks.
Responding to a post’s tone instead of its actual content.
Knee-jerk contradiction.
Instead, provide reasoned counter-arguments that improve the conversation.

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Hey Monza, here’s what to do if you believe that a user’s post doesn’t meet the community guidelines.

When you see bad behavior, don’t reply. It encourages the bad behavior by acknowledging it, consumes your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by moderator intervention.

From here.

I afraid to say, you’re doing it again mate. See one of the Guidelines above is;

Knee-jerk contradiction

I know you’re not contradicting but just giving your knee-jerk reaction.
I hate to be involved in this kind of tit for tat and would not respond after this reply but let me point you to the flag dialog which I am sure you’re well aware. You could have done this instead of telling someone

Sorry if you feel bad in any way at all about this interaction.

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I have just been told by Monzo in app chat that the only way to stop a subscription payment is to get a new card.

I thought these should be able to be cancelled by contacting my card issuer.

Anyone know what the rules actually are?

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2 posts were split to a new topic: Removed Posts 8/2/2018

+1 for this. Good lord, I’ve never even thought of that. What an amazing suggestion.

I would absolutely love to see recurring card transactions within the app. @simonb any plans for this? :sunglasses:

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Naughty! :sweat_smile:

Unfortunately there isn’t anything in the merchant data to indicate when something is a recurring card transaction or the regularity of it so it’s hard for us to know. I suppose we could look at historical data and if you’ve had the same value to the same merchant on the same day every month for X amount of months we could allow the user to mark it as a recurring transaction… I’ll see if the product team think this is a viable idea!

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That’s excellent, thanks Simon :sunglasses:

@simonb or even just a way for us to mark a transaction as recurring straight away :sunglasses: then it get added to the scheduled payments instantly

Hey Simon, thanks for picking up this topic. Have you seen this thread, which also asked about adding the ability to tag transactions as subscriptions/reoccurring:

It includes some quotes from Hugo and Tom that both indicate possible development in this area, but it would be great to get a response as to whether or not this is functionality that is planned at some point. Personally I would find it extremely useful, as card ‘subscriptions’ cover a similar use case to direct debits, so just seeing direct debits doesn’t provide a full overview of my monthly outgoings.

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I had not seen that thread! However, if Tom says we plan on doing it then I would take that as a definite :slight_smile:

I have not seen it mentioned internally anywhere recently but that doesn’t mean it isn’t happening! I will try and get an update :slight_smile:

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It was back in May 2016, but we can hold Tom to his comment then, that would be great as it Sounded like a good approach! :wink: Either way, thanks for chasing for more info. With the number of card subscriptions these days, I think including them will be necessary to get a proper understanding of one’s monthly spending and forecasting.

Maybe this post?

At the moment it seems that the only way to cancel a CPA is to get a new card

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Sadly this doesn’t always work,

For most companies - a new card means that the transaction will decline. However, companies do actually have the ability to continue the charge over to your new card,

(pretty much any less reputable adult entertaint sites) for example.

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I was sure there was a regulation change where your card provider should stop any regular card auth from the moment you advise them. And from thy point on would need to refund any if you have made them aware. In parallel obviously contacting the service provider and cancelling.

This was to prevent service providers from continuing to charge after they have been advised to stop

If anyone can recall this or link to it would be greatly appreciated. :slightly_smiling_face:

Edit:
Comment: Ask your bank or credit card provider to cancel it. The Financial Conduct Authority has stated banks MUST cancel a continuous payment authority when asked.
Source:


Better source:
https://www.fca.org.uk/news/news-stories/continuous-payment-authorities-it-your-right-cancel

Yep, that’s correct :sunglasses: