I’m sure Monzo can help with that if you contact them on one of the methods I gave you above 
Email would probably be the best option as you can use google translate. It can take 2 or 3 days for a reply
I know what you say but I want you to help me recover my money please know I have my money card
I’m sorry but nobody on here can help you, this is because we’re all customers just like you.
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