✅ Push notification when pay-at-pump pre-auth amount changes

Feedback & Ideas Done!
61

Any idea how taking £1 from my account assures there is £50? I don’t get this authorisation charge thing at all lol :slightly_frowning_face:

1 Like
62

Isn’t the authorisation charge just checking you have a valid card?

1 Like
63

I think at the moment yes the £1 is for a valid card, but the changes going forward are to check the amount of your balance at the time of getting fuel.

1 Like
64

buna ziua alo amsi eu o mica problema

1 Like
65

Hi,

We mainly speak English on here. If you have a problem I’d recommend that you speak in app chat to get some support :slight_smile:

1 Like
66

Thought it was Spanish, turns out it is Romanian according to Google

More you know

1 Like
67

hi my name is alinta and i also have a little problem with a monsoon car

1 Like
68

How do you vote?

69

This feature has been implemented, so no need to vote for it anymore.

1 Like
70

i really hope you do roll this out for all transactions. main ones i can think of are bus charges 10p then updates (without notification). and more impact but less frequency for me - restaurants in the USA when i’m abroad. goes through at $X then updates a few days later at $Y without notification. and the amount can be $50+ different. usually due to tips/service charges but i believe they can technically add anything they like!

3 Likes
71

I try and avoid petrol stations that have the £99 pre auth due to it not being released for a few days sometimes. Asda, Morrisons and Sainsburys all still do £1. (in my area)
Tesco which £99 pre auths I pay inside at.

Sounds strange I just dont like how big the pre auth is £49 would have been a better amount.
Will most likley give in when I cant by fuel at 3:30AM before work or I get sick of people that take ages in the shop.

72

With legacy banks (RBS for me) I could fill up on Friday with ony having £1 in the bank and not take the cash till the following Tuesday, with Monzo £1 now then next day remaining amount, until the £99 actual pre auth gets taken :wink:

73

Why has this only been implemented for pay at pump? Surely it would be good for all transactions. Notification for Auth. If the final amount stays the same then no more notifications.

If the final amount increases or decreases - another notification.

I can’t think why people wouldn’t want this for all transactions. Pay at pump isn’t special.

This happens a lot for things like bus fares. And when abroad in the USA for tipping. And quite often for authede transactions that are settled separately so briefly appear twice.

6 Likes
74

I’ve made a feedback/idea post you can vote for if you think this would be a good thing for Monzo to change :slight_smile:

76

The person you’ve replied to is a customer just like me and you. If you need help with something you’re best asking in app :slight_smile:

77

Hi

78

Hello :wave:

79

Hello, I want an emergency hand for my card, monza measure debit card, I worked in the UK 6 months ago and I did not receive money as I stayed at who’s going to steal my card and the person opened my account and I don’t know the account I do not know anything about the card I had and money on the card please help me with all my soul I am a citizen of Romania

80

I’m sorry to hear of your troubles :slightly_frowning_face: Unfortunately nobody on here can help you with this, you need to contact Monzo directly.

You can call them on 0800 802 1281 or +44 20 3872 0620 if you’re outside of the UK.

You can also email them help@monzo.com

I hope this helps :slight_smile:

81

lady but I do not know how to speak English in a very sorry way I want to talk to who will know who can speak Romanian