Pots and Mortgage Proof of Deposit

[jzw95]

@nanos

unless monzo agrees to lift the limit for you, which they apparently sometimes do.

I don’t think it’s a case of “sometimes” they will lift the limit, they almost certainly will. It is just that at the moment, you need to notify them 3–4 days in advance. The issue previously had to do with education on the issue for the COps team, but Tristan said that would be sorted out. Official stance:

@tristan

So, tl;dr: currently, we should be able to raise your limits for specific payments if you get in touch with us with 3-4 days notice (ideally). We might be able to do it on shorter notice during working hours, but can’t guarantee it (right now — hopefully in the future).

Additionally, thanks to this post, we’ll be running refresher training for our COps team so that everyone is clear on how this works and we’ll also aim to be clearer in responses, both in chat and here on the forum, to explain exactly why we can’t do something. I’ll also follow up with the product team to see if we can make the limits any clearer, as well as the process for raising them.