Photo id will not load


(tony moore) #1

Hi all, trying to load my photo id to register for upgraded account but all i get is the blue wheel of death, it does not seem to want to load. Any suggestions?
i am on android
thanks
tony


(Marta) #2

Hi Tony :wave:
Try reinstalling the app, flushing app cache and all. If not, then you’ll need to get in touch with support (in-app or help@monzo.com). Alternatively… if you have another android device you can simply try a different one? However, if it’s a bug then it would be nice to let Monzo know, so they can mercilessly kill it. :wink: