Phone Verification Code Chinese


#1

Hi,
I’ve downloaded the app and trying to register but the phone verification texts keep coming through in Chinese when I’ve registered a UK address and a UK phone number. Can’t use the chat tool as I’m not yet registered! Any ideas of how to get an English code through?
Thanks,
E.


(Rika Raybould) #2

Uhhh, that’s strange. :confused:

Could you send a copy of everything you’ve done and messages you have received to help@monzo.com so that support can get that investigated?


#3

Thanks! I have emailed them now so will let you know what they do/say! :slight_smile: