Always find it odd that RBS is forever at the bottom but then I remember my experiences with Cora. 
The AI that you can literally ask it a simple question and you end up in a circle
Yet Natwest is at 11 
Surprised HSBC is so far down. I know a good few folks on here praise them.
Nationwide would jump up a couple on the app side if they had notifications I reckon
Nationwide had a good jump overall while Chase had a bit of a drop.
Given the account features are nearly identical (except the travel card), and I assume the apps are, I’ve never got the rbs/natwest disparity.
Are there separate rbs & NatWest teams on phone/web agents. I’d guess they have the same scripts/support articles anyway.
Are NatWest branch staff more friendly? Do Scottish customers expect more.
We like a good complain so we do.