Particularly annoying. My wife accidentally paid her Co-op Bank credit card from our joint account. I later paid “my” Co-op Bank credit card from my personal account, not realising that her reference details had been substituted.
I don’t understand why it couldn’t have been 60% of the time focused on the stuff that makes money and 40% of the time in stuff that makes a big difference to customers
I have a sneaky suspicion that when Plus arrives it’ll basically be a carbon copy of every other packaged account.
Sadly, innovation has gone downhill for us early adopters. Maybe it was always going to happen once the bankers started running things? Maybe all the new customers don’t care?
I have voted, and to add another example of importance of this: my credit card number changed due to fraud, and now every time I go to pay off the card, the old number comes up as default. It is same except the last 4 digits. One time early on I paid the old number, that bank was kind (!) enough to notice the mistake and notify me so I didn’t get late charges or interest, but that won’t always be the case.