Official word on Account closures?

Monzo Chat
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Has the been or will there be any official word on account closures? I have 3 accounts with Monzo 2 of them paid. I’ve supported Monzo every chance I can but this is shaking my confidence. If there hasn’t/isn’t going to be an official word on it may just jump ship.

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The official word is don’t believe things you read on Facebook and focus on facts.

  • If you look at the numbers you’ll see Monzo is continually growing
  • Ask yourself if it makes business sense to ban customers for “no reason whatsoever”
  • Read some of the many topics on here from people who claim they’ve done nothing wrong and you’ll see that while they believe this, a reason is always uncovered.
  • Google “[bank name] closed my account for no reason” and you’ll see its common wherever you go.
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You won’t find a bank that doesn’t close accounts. It’s a regulatory requirement to close accounts if fraud is suspended

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If it’s all BS why don’t Monzo say so? Seems to be a lot of noise about it.

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That’s a different issue, I’m talking about 2 month notice closures for “seemingly” no reason.

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It is the same but just less severe, so they’re giving some notice instead

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I’m sorry, you didn’t say it was the 2 month closures you were talking about.‘Seemingly’ is the key word

Something has flagged the account up to Monzo. They can’t say what.

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Saw that one, not sure why it got the traction it did

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Simple answer is if you are that worried then leave its that simple but as others have said all banks do this all the time.

There is always a reason, they just don’t and cant tell people due to legal requirements.

Stop believing what you read on Facebook and Reddit…

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Yeah I know, you’d think Monzo would say something and put a stop to it wouldn’t you :confused:

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They can’t control the internet. They just have to do an article (like the one posted earlier) and hope that people don’t jump to conclusions from rumours.

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Hi Michael :wave:

Thanks for reaching out with your query.

The responses given have covered this well and especially @Rat_au_van who has linked to our blog posts about the topic.

With that in mind, I’ll be closing the Topic as an answer has been provided :blush:

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