Now TV incorrect recurring payments


(John Chandler) #1

I’m confused with my Now TV payments within Monzo.

In June I moved to Monzo and bought a Now TV day pass. This set a committed spend of 7.99 plus a 0.10 transaction. I understand the 0.10 transaction and it has now gone away. But now we are in a new month I’m seeing two Now TV transactions

  • one committed spend in June for 7.99
  • and one committed spend in July for 7.99

Thus it appears Monzo is handling this as a recurring transaction when it should have been a one off.

Can anyone advise if this is working properly, and when/.if the July transaction will disappear?


(MikeF) #2

The way Committed Spend works at the moment is quite simple in that it takes last months spend and assumes that it will be the same this month. I believe the transaction will drop off a few days after it isn’t taken.


#3

Monzo are adding recurring payments to the commited spending, alongside direct debits and standing orders to help customers understand how much money has already been spent for the coming month. Now TV is one of the providers they are testing with.

As you made a one of payment, Monzo assume it will be a recurring payments as the vast majority of Now TV payments are. However, as yours wasn’t, it will still display in commited spending but will not be taken.


(John Chandler) #4

Thanks for the feedback. Let’s just hope the upgraded recurring payments allow you to delete false assumptions.


(Marcel Ruhf) #5

From what I read, my impression is that there will, at some point, be a toggle to mark certain transactions as recurring.


#6

Are NOWTV passes all technically subscriptions? I guess the only way for Monzo to automatically know you’ve cancelled the subscription would be to be linked to your email and able to read cancellation confirmations. But, yeah, a toggle or button to cancel a recurring payment would be useful if not a very automatic or elegant way to do it.

Edit: Ah I’ve just seen they do a Sky Sports Day/Week Pass for one off non-recurring payments. I guess email linking would be useful in this case too.


#7

I’m looking forward to the toggle, I will be marking my iCloud storage payment as recurring.


(Simmy) #8

It’s a rolling contract, so you can cancel at any time. You pay the fee then you get the week/month/day you paid for


(Emily Jones) #9

Not sure if this is the same thing but Monzo is predicting the active card check as the recurring element for me. Looks a bit odd. Payment is now cancelled and hasn’t gone out for a couple of months either so not sure why it’s still predicted at all.


#10

Strange one. It looks like because you had that active card check it’s using that rather than the £8. However, as you say, it didn’t come out last month.

You could turn the repeating payment toggle off.


(Simmy) #11

£0.10 is definitely a card check i’ve had it before. You usually get it when you add a new card or change subscriptions


(Emily Jones) #12

I guess my question is more why Monzo are therefore using that to predict the payment? They must be able to identify it as the active card check and shouldn’t be including it in the calculation? (It’s actually the refund of the active card check as well that they seem to be using).


(Emily Jones) #13

Good suggestion. I’ll do that. :+1:


(Jack) #14

At the moment the prediction is fairly basic. It just looks at the last value and predicts that. Hopefully more intelligence gets added in he near future.