No verification code SMS text message


(Alessia Romano) #1

Hi,
I’m trying to order a Monzo card using the Android App, but I didn’t receive the verification code via sms. My provider is giffgaff btw. Do you have any clue on why this is happening?


(Alex Sherwood) #2

I can’t think of any obvious reason why there might be an issue I’m afraid so the quickest way to get hold of your PIN is to contact the support team, via the in-app chat tool or email help@monzo.com.


(Alessia Romano) #3

I don’t think I can access the in-app chat unfortunately, but I’ve already sent an e-mail. Thank you very much :slight_smile: