New user tutorial - Monzo Forum


(Dave) #1

Okay I know I’m missing something simple. Ive followed instructions from several posts saying to message @monzobot saying start new user tutorial. Ive done that bit several times. It says to introduce yourself and pm @cookywook and @Naji. Done that. Nothing further seems to happen.

Sorry I know this will be something simple but I can’t find it in any previous threads!


(Monzobot) #2

Hi! To find out what I can do, say @monzobot display help.


(Change Works) #3

I’m confused. Are you trying to learn how to use the app, or use the forum?


(Dave) #4

I think the new user tutorial is meant to be for the forum.


#5

Send it a message ‘start advanced user’

The start new user was a pointless couple of paragraphs so not sure if they’ve reworked the tutorials. The advanced is how to quote, blur and hide


(Dave) #6

Ah awesome, thanks. The advanced one worked fine and it gave me the badge for it. Still says I havent done the new user one though. Like you say I’m probably not missing much though!


#7

I haven’t either because it gave me that pointless few paragraphs, maybe it’s setting up your profile pic etc and we’ve done that so it doesn’t see the point :woman_shrugging: I’m guessing we aren’t missing much


(Richard) #8

Silly question, but to whom am I sending the message ‘start advanced user’?


#9

You need to send a private message to @monzobot


(Monzobot) #10

Hi! To find out what I can do, say @monzobot display help.


#11

@monzobot display help


(Monzobot) #12

I currently know how to do the following things:

@monzobot start new user

Starts one of the following interactive narratives: new user, advanced user.

@monzobot roll 2d6

:game_die: 3, 6

@monzobot quote

:left_speech_bubble: Carry out a random act of kindness, with no expectation of reward, safe in the knowledge that one day someone might do the same for you — Princess Diana

@monzobot fortune

:crystal_ball: You may rely on it


#13

how can i login if i don’t have access to my original email address used to signup


#14

I replied on the other thread but email help@monzo.com

(The monzobot scares me)


#15

@cookywook @Naji
Hello! Perhaps it’s something easy but I cannot find how to create a new conversation so I’m replying to this one. Please let me know what to do if I’m doing it in the wrong place!
Tomorrow I’m travelling abroad and only today I found out about the monzo benefits. I downloaded the app, created an account but I didn’t continue with confirming my delivery address yet because from tomorrow onwards I’ll be abroad for a few weeks. I’d like to have the card with me but as I’m not going to be in this address for the upcoming days, is there a way I can have the card today asap even if I need to pick it up from somewhere? Otherwise, if I don’t activate the physical card (since there is no time to arrive to this address by post) is it possible I can use the online monzo for transactions, payments, withdrawals etc? Thanks you!


(Monzobot) #16

Hi! To find out what I can do, say @monzobot display help.


(Starling Guru) #17

@monzobot bring me beer, pizza (with pineapple) and a cat


(Jack) #18

Hey @AngelSpa

Nice to hear you’re interested in Monzo, I’d imagine it’s rather unlikely you’d get a card today by collection. All cards are sent via royal mail first class.
Monzo are a new UK current account (not a travel card) offering all the best features with the added bonus of being free to use abroad for purchases and a small fee for foreign cash withdraws above £200 every 30 days.
If you’re going to be staying the same location abroad for a few days Monzo could post the card to that location. If you complete the signup and then speak to in app support maybe they can arrange this for you?

Currently you can’t do anything until you activate the physical card.

I hope you enjoy your travels! :airplane:


(Naji Esiri) #19

@AngelSpa Hey!

This is a good be a good plan if it could work for you? Cards are sent tracked via DHL

We don’t currently offer same day delivery for cards I’m afraid - it’s something we trialled for a short while.

Just checking if we arrange something for you - I will drop you a DM once I have more information