sebach
(Seba)
30 October 2021 15:15
1
Issue:
Exchange rate of a refund is negative and makes the conversion be incorrect. I got a refund in EUR and another one in USD, and the conversion to GBP was incorrect so I am missing money.
Details to reproduce:
OS:
Android
Device:
Samsung Galaxy S8
App Version:
Screenshots:
Is the amount not what you were expecting?
I think the amount will change to the real amount but you could contact in app chat for clarification
Ignore that rate quoted, it’s a long standing display bug
Hi all,
I made a couple of transactions to a hotel paying in USD totalling ~$100, and a day later got a refund of £0.50. I’m assuming this was because of an exchange rate fluctuation or similar.
On the transaction details page, the exchange rate for this refund was ~ £1 = -$200. The transaction wasn’t a problem or anything, but I wondered if anyone else has seen similar behaviour in the app?
Dan5
(Dan)
30 October 2021 15:59
3
Yeah, this is due to the way the refunds are processed. If you download a statement it should show correctly
ndrw
30 October 2021 16:29
4
I hate to be Negative Nancy on a Saturday but this feels like the sort of thing that should have been sorted in an update or two, not left for 2 years+
5 Likes
Agree.
Presumably not many have contacted chat about it so it’s never made it’s way to the list of things that need fixing