Correct, must be 6 months or so. Plus technically they now have the in app notifications described there.
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I want to view card number in the app. Not so much interested in the PIN as the card never leaves the house.
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You can now change between light and dark mode in the app. It’s in personalisation.
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This page: How to enable push notifications
and Nationwide customer service (via Twitter) suggests that transaction notifications now exist.
I’ve followed the instructions and I’m not getting them, but support suggests I should phone them if I’m not because I should be. Before I do that, or reinstall the app…, anyone else had any luck with this?
I get notification if I set a new payee up but don’t get them for transactions
Pretty sure they don’t have transaction notifications. Only security / approval ones.
That’s what I thought but Twitter support is adamant.
Hopefully they are better than HSBC’s Twitter support. I had to explain to them what a notification was before I could begin to report a problem I was having. They kept thinking it was a text.
First Direct’s support on X is also poor. They used to investigate, assist and then contact you. Now they just signpost you to call in. Why have a presence on X if you can’t be bothered? My query with FD which is ongoing, relates to notifications working sporadically.
This has been a trend with all banks I’ve noticed. I’ve asked fairly basic questions that don’t require account access, just something that might not be a totally routine question but that should be on some sort of internal knowledge base, and they say to phone the relevant team.
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Honestly I’m surprised the banks are still on X
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That’s arguably where they’ll reach most customers on social media.
Also where they will find their Target Demographic MSN
Calls - time consuming
Post - costly (if no free post) and a long wait for a response
Live chat - often not live and therefore time consuming - often also surprisingly unhelpful
Social media - usually quick replies, can pick up responses in your own time, chats don’t time out. It’s much better, but only when you don’t get redirected to call somewhere. Nationwide Social Media team is still good - others less so nowadays.
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I was talking specifically about X, I do understand why banks are on social media.
I know - I was saying that they probably reach most customers (of all ages) on X.
250 testers doesn’t seem a lot.
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Not me. I’d love to test it.
Doesn’t seem like many does it, especially after you’ve forwarded it to your mates in here 