Nationwide Chat

We’ll see if you’ve got the balls to do it!

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Weird, I’ve had to use the card reader to make a repeat payment maybe once in 4 years.

Could possibly be because it is over a certain limit. Still annoying though, especially when you don’t have the card reader at hand.

I had the same to move to my own Santander account that I’ve transferred to many times. Only £100 too.

In the end it’s quicker to transfer the £100 to joint account then the fiancé sends the £100 to me without a card reader :sob:

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I have biometrice enrolled, worked on the first phone I set it up on…

I moved to a new phone and despite it saying it’s set-up on the new device it ALWAYS asks for a card reader! I hate it and it’s the one thing that has me wanting to ditch Nationwide.

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People having card reader issues might want to reinstall the app or contact Nationwide. I’ve not used my card reader in months on any existing payee, so sounds like there is an issue with your account.

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Just got off the phone with Nationwide. Basically, there’s a problem with their IT systems at the minute which means that new cards aren’t showing in the app or something like that! The account itself is fine, and there’s no problems with the card, but I just have to wait until their engineers fix the issue and then I’ll be able to see my card in the app. A little annoying, but I’m not that bothered by it. They couldn’t give a timeframe on it, but they said it would be soon, so hopefully fixed in the next 1-2 weeks :crossed_fingers:.

Wait times were a little long (they said 2 minutes, it was actually about 4) and I also had to set up telephone banking first which was a little annoying, but at least I never have to think about that again :+1:. Very friendly support though. 10/10

Will see that rating dropping when it takes longer than 1-2 weeks :grinning:

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I must say Nationwide support has always been superb for us, and we’ve been with them for over 15 years. Whether it was a personal query, a FlexPlus insurance query or (most importantly) the two occasions I asked for a chargeback from the Nationwide Credit Card people, support was always spot on.

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So, I just checked my Nationwide app, and to my surprise, the card is showing in the app. So they’ve fixed the IT issue which is nice :+1:. Wasn’t expecting to see the card in the app for at least two weeks!

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God forbid I try and move some money to my own account. What year are we in? I’ll be closing it instead. Absolute rubbish. I don’t even have a card reader anymore.

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I think you’ll find you need the card reader to do that too. It’s the one thing that they consistently want me to use the card reader for.

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Works without if you CASS it :grinning:

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Bingo!

Better to wait for one of the £200 CASS offers and make some money out of it. If you’ve any savings accounts with them, they’re not closed or moved by CASS. And, seeing as you won’t have a current account with them after the CASS, you’re likely talking branch visit to close them.

The dreaded card reader :man_facepalming:t2: I’ve never understood why Nationwide still have it? They could send a code/pin to your phone, or use FaceID… They are so many more convenient options out there.

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I rinsed all the switch offers years ago sadly, so no more free money for me :joy:

I don’t even use this account - was going to pay some cash in and then transfer to Monzo but I won’t even be able to transfer it to myself!

If you did them years back, you might be able to take another run at them. Last I looked, some were saying that you could do them again if you hadn’t done them since some date in 2022.

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Laughably, now that UCB (part of Nationwide) said they can’t do the remortgage for me because TMW don’t operate in NI and UCB don’t issue mortgages anymore, it looks like the remortgage will be with Virgin. So, aside from costing a chunk of cash and getting a lower rate, I’m still with Nationwide!

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A quick question for the collective wisdom here:

Just started to use a Nationwide Credit Card for holiday related things. Have had card for years - used to be a Select Card.

While some online payments work fine, with quite a few well known and reputable firms the card does not work. It seems to be rejected by the 3D secure system or similar.

Speaking to Nationwide they have not declined anything and the card is fully unblocked, functioning etc. They assure me they would have approved anything.

The even stranger thing is that on the websites where my card didn’t work, immediately afterwards my wife’s Nationwide credit card did?

Has anyone else had this issue, or similar? A bit of a mystery, but inconvenient as well.