I raised an issue with Monzo via phone - the person was unable to help me and said she would escalate the concern and I would hear within 24 hours. That was 37 hours ago - still nothing
I can’t access my account
I will close my account if I don’t get resolution asap
wrong email - apologies
Isn’t that what we had before, and people were going to sign up instead and complaining that they couldn’t login
Whatever solution, I think it should be dynamic, so if you were trying to sign up and you’re using an existing email it should send you the login link, and if you’re trying to login and it’s not associated with an account it should take you into the flow to sign-up… Although it’s useful to signpost that this is what’s happening
I can’t remember exactly but I could swear it used to be like that and too many existing users were trying to sign up instead of login.
Absolutely. I think having a prompt is useful but taking to the flow that fits the scenario still. Less friction, but a prompt that youb were in the wrong place based on the info provided.
Then they need to learn, you can’t have your hand held 24/7 through everything.
The current setup works for 99.9999% of people.