Can anyone help, please? It’s happening numerous amount of times now and I haven’t got an oyster card.
It’s possibly a faulty card so you might need a new one. I don’t know what other help anyone can offer really.
The only thing I can suggest is that this is either card clash or it’s a faulty card.
I’m not sure it’s faulty as I have used it beforw on the bus and it has read, I have money on there, just wondering if anyone has experienced the same thing…
If it’s reading the card but rejecting it, TfL may have blocked it.
Check at https://contactless.tfl.gov.uk
I had a similar problem with my card on tfl but it was with nationwide sometimes it doesn’t authorise and you need to confirm the card online for it to work again
I don’t travel on the bus very often but I used it yesterday and it was fine.
Is the contactless working in other shops?
I think I’m going to just try and order a new card. Thanks everyone for your responses. On that note how do I go about this? Is the CEO on this portal?
Hey @CKJ, sorry to hear you’re having trouble with this!
It might be worth getting in touch either over the phone or via chat so we can take a look and see if there’s any reason for your card not working with TfL
If you still want to order a new card though, you can do this quickly in the app
@CKJ I would definitely try logging into the ^ oyster+contactless site first if your card works contactless in shops. If you’ve done too many trips without e.g. touching out, or if they haven’t been able to collect a fare, TfL might block your card until you login to the site and tell them what you’ve done / pay the outstanding fare.