I’ve been full Monzo since November 2018 and 2019 has been a year of innovation (and the odd hiccup)
What do I want from my bank ?
Security 
Good customer service
Ability to organise my finances better
Get paid earlier than I’m due to be paid
And all for free !
To sum up;in my opinion Monzo is work in progress. But it’s bloody good.
As I always say they cut the crap out of banking. 
Merry Christmas and a very Hapoy new year to everyone. 
6 Likes
Too many 
s already? 
I think 2020 will be a lot tougher for Monzo. They desperately need to sort customer service out so that it people can depend on it.
The app needs a lot of work still imo and the chat system completely replaced.
They need to work out how to stay relevant too and give customers reason to use them rather than any other fintech or even legacy.
5 Likes
Agreed with most of what you’ve both said.
Customer service is the big one for 2020. And then tidying up lots of little things: international transfers, acceptance issues (been reading about lots of problems in India), merchant data 
2 Likes
… and still frying away nicely… 
1 Like
Frying ? Lol . Monzo; the cod and chips of banking. Salt anyone?
(Joking not being rude to you)
Sorry… Wok my crap spelling 
1 Like
Salt all the things
1 Like
lol 
Spelling corrected! (Apologies.) 
No need for apologies - it created a smile or two 
Happy Xmas!
1 Like
We all need a smile ! 
By ‘Free’ you mean, of course, ‘no direct charges’ 
1 Like
Yes ! It’s what you make it .
It’s amazing how Marketing influences people and their thinking…sometimes the targets don’t even realise it!
Noted !
1 Like
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.